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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hacen limpieza diaria No hacen limpieza diaria, las camas no son muy cómodas, tienes que dejar 100 dólares de depósito, el desayuno es solo café y galletas
Business response:
Dear MARISOL, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to make it up to you on a future visit.Sincerely,Hotel Management
Never Again My reservation was cancelled by the hotel because I was late even though I called and told them I would be. We were stuck with a room with only one king size bed when it was also supposed to have a sofa bed. Glad we only stayed one night.
Business response:
Dear Robin, thank you for your valuable feedback. We are sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong. We are looking into this matter. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
The employees of the reception they mistreated me.
Business response:
Dear Angel, please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
The entire property was poorly illuminated, bed and floor were squeaky, paint was falling off the walls among other minor details
Business response:
Dear David, although difficult to read, reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we are sorry for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We apologize you did not have a ... read more
Desacuerdo Cobran un pago de seguridad de 100 us, que te devuelven después, pero turistas de México perdemos dinero por el tipo de cambio
Business response:
Dear Lui, thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. Please contact the hotel front directly so we can assist you. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.