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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again... Brown Water in the shower and toilet. No Hair Dryer in room and none available at the front desk. No Ice machine anywhere. TV didn't work. Remote didn't work. They replaced both..."Breakfast" consisted of coffee and a Granola Bar. Or a plastic wrapped muffin puck.
Business response:
Thomas, thank you for evaluating your stay. We regret that we did not meet your expectations. We take the maintenance of our suites very seriously; therefore, we are sorry for the issues you experienced while here and the inconvenience this caused. Please be assured we will address this with our maintenance team to ensure we are more consistent in our service delivery. We also apologize for not meeting all of your expectations with our complimentary breakfast. We value your feedback as we continually strive to improve our gu... read more
Lo malo es que el huésped de la habitación del cuarto de arriba estubo brincando hasta altas horas de la noche y yo necesitaba descanzar
Business response:
Gildardo, thank you for staying with us. We apologize for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
This is a haven for Crack ghouls and the criminal element. Before submitting a reservation run!!! Will be requesting a refund with corporate.
Business response:
John, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.