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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a paid reservation in advance, When I arrived I was placed on the back side of the hotel. I requested the front side where there is better lighting and less noise. However no changes were made. There were almost no cars on the front side parking lot, but i was told that all rooms all floors were full on the front side. Totally unacceptable!!
Business response:
Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue, and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Customer Service is bad. Front desk is rude.
Business response:
Manohar, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Awful smell a dog pee Smell dog pee awful the heater did not work call to the fringe desk never answer everything smell a dog pee the bed the pillows the carpet
Business response:
Luis, thank you for staying with us. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Refrigerator scratched, rusted. Door lock impossible to open, even staff had trouble opening it for me 4 times
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
No me respetaron el precio de mi reservación
Business response:
Thank you for choosing to stay with us. Please accept our apologies for the booking issues you had while you were here. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Don't stay here
Business response:
Jacobo, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. We hope you will accept our sincere apologies for any issues you experienced. We also hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
They had a lot of drama with staff and yelling at eachother including the manager disrespectful to guest and employees weekend staff stole the 100$ deposit and then he began to disrespect me in order to keep deposit once he knew I was leaving to airport I had to call the police they should be banned from taking cash altogether. they poorly clean rooms bathroom walls hair and soap scum drippings on walls bedding stained looks like old green gum dried and still made bed with liens towels not white floors will turn your feet bl... read more
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. On a positive note, we will share your compliments with Samantha as she would be happy to hear them. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have ... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.