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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
SHOWER ROOM NO CLEAN
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Check in disapponted deposit charges!
Business response:
Alberto, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Close to airport
Business response:
Thank you for your feedback. We are pleased you choose to stay with us. However, we are sorry for not meeting all of your expectations. We appreciate your business and hope you will see us again soon. Sincerely, Hotel Management
Linens are very poor quality and old. Need to pick up trash from rooms often.
Business response:
Please accept our apologies for not meeting your expectations and for the inconvenience it caused. Your comments have been discussed with our housekeeping team to be more diligent going forward. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
The tv did not work and they could not give us another room. The toilet got clogged the bed was squeeky. Breakfast was a joke. Granola bars and oatmeal and some coffee. The worst hotel i stayed at. I complained and didn't even get an am sorry just a 22.00 dolar discount. Never again will i stay there
Business response:
Cristina, thank you for posting a review of your recent stay. We are sorry for the disappointment you had with your stay and for the issues you had with your room. We apologize for the inconvenience you experienced and will share this with our maintenance team to take corrective actions. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible place to stay There was someone smoking. The bed was rock hard. One small trash can. No coffee or tea pot as it says online. Put a disabled person on 3rd floor. Poor service. Shower head sprays through curtain causing water to go on toilet and floor.
Business response:
Melissa, thank you for posting a review of your recent stay. We are sorry for the difficulties you experienced in your room and that you found your bed to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management
The facility itself is run down and not cared for. The bed was like sleeping on the floor and the overall vibe of the place was one where you were waiting to here a drug deal gone wrong. Spend the extra $40 and stay somewhere else. I will say the woman at the front desk was very friendly and helpful.
Business response:
Michael, thank you for choosing our hotel and taking the time to share your experience. It is disappointing to know you were not satisfied by the quality of our property and our beds and that it did not provide you the value you were hoping for. We understand your frustration and appreciate your patience. Please know for future visits, our staff is always available to make your stay comfortable. On a positive note, we are happy to know you liked the services of one of our front desk associates. We acknowledge your feedback a... read more
Bad experience Not very clean We get there open the door the room smelled like cigarettes turn on the lights and the bed sheets were stained and the catpet wasn't vacumed
Business response:
Oscar, thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.