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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experiencia fatal! Hicimos una reservacion para una habitación doble, a la hora de llegar a recepción nos entregaron la llave de la habitación, una vez llegamos y abrimos la puerta vimos que el cuarto estaba completamente tirado, había una jaula de algun animal, olía a perro, la televisión estaba prendida y había una arrocera encendida. Fuimos a recepción a reportar la situación y a pedir un cambio y nos dicen que hay una habitación sencilla, el problema es que somos 4, después aceptamos la habitación sencilla para ... read more
Business response:
Elva, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and apologize for the service issues you encountered. We will review this with the appropriate individuals and take steps to elevate our service levels. We are aware that although we provided a refund, it will not change your current experience with us. Therefore, we hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Too noisy, people drinking beer outside in the parking lot, slamming doors
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good rest. We are sorry your stay was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Filthy place.
Business response:
Elena, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Dirty room Room was still dirty
Business response:
Emillio, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
The rooms are not cleaned often, bed sheets and towels are very dingy in color. People smoking inside of the rooms. Place not very clean. Some staff very unfriendly.
Business response:
Darlene, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Full of bugs, filthy room, running toilet, no hot water, room had bad odor, homeless people sleeping in stairwell.
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.