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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, mattress springs broken, room spelt like smoke and body Oder.
Business response:
Thank you for your honest evaluation. We regret the disappointing experience you had with your guest room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Terrible hotel. I booked for my employee staying in the area for a project. First thing he said was the AC doesn’t work. Ok, so I call the hotel and they tell me there is no maintenance person right now and it will get checked out in a couple days. Couple days later and still no fix for the ac. By this time I have a pissed off employee and have to book at another hotel. I call Expedia multiple times for a refund but nobody answers the phone. Come to find out this is a hotel that is providing housing to the homeless. I can’t ... read more
Business response:
Lorenzo, thank you for your review. We are sorry for the issues your employee encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We have asked our maintenance team to address the problem with the HVAC unit. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worst stay This was one of the worst hotel stays that I’ve ever had, especially for what I paid for. The “non-smoking” room smelled strongly of cigarettes. The blanket had multiple cigarette burn holes in it. The bath tub still had hair in it, and the a/c didn’t work. The iron and gunk on it that left a mark on my suit jacket. The whole room was disgusting.
Business response:
Lauren, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dark and damp feeling inside, dirty fridge in our first room and a taped up crime scene looking thing across from our second room and smoking employees in uniform in the back parking lot. We didn’t even stay for the one night we paid for an ended up driving home in the middle of the night.
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Not a place to which I'd go back
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.