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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got ripped off. False advertising or lousy hotel I booked and paid for a non-smoking King bed room for one night. When i get there the clerk gives me keys for a room with a queen sized bed and it smelled of cigarette smoke. I went back to front desk where clerk said thats all they had. I showed her my email confirmation showing i paid for a king bed ( i am 6'6"). She said there was nothing she could do. I said then give me the price for the queen size bed because on hotels.com the queen bed was cheaper. She said there was no... read more
Canceled without informing me The staff at the counter said they cancelled all 3 rooms that I booked without even calling or emailing me. Left my family stranded after a busy, tiring day. So unprofessional. Not even apologetic.
Business response:
Jeneth, thank you for your candid evaluation. We regret we were not able to accommodate you and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I was not alllwed to check in because i have a temporary license from Oregon and have not received my hard copy due to covid. They kept my old CA license. The desk clerk was rude. I asked her to let me speak to yhe manager and insted she called the manager in front lf me and validated her rule! Where was tbis stipation when i booked? I had my 87 year old, handicapped mom with me after an 11 hour drive amd i had to find a new plave to stay. Also, turned out for the best because the hotel was surrounded by homeless camls...may... read more
Business response:
We are sorry to read about the inconvenience you had. We regret the issue you encountered at the time of check-in. Our hotel has a standard policy with the acceptance of Id proof, so we are sorry for the inconvenience you had. We appreciate your understanding in this matter and hope to host you whenever you are in our area. Sincerely, Hotel Management
Heater did not work. No blankets on the bed. No coffee maker or coffee mugs.
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help! We hope this was not too much of an inconvenience and that you will stay with us again soon! Sincerely, Hotel Management
The mattress was like stone. There was a funny smell in the hallways. The tv couldn’t be seen unless you sat straight up in bed. Even the pillows were hard.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you experienced during your stay. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with the bedding. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Never again The smell in the lobby was horrible. It took 20 minutes of me standing by the front desk, to get help. I even called the hotel multiple times without an answer. When the front desk agent came, she was acting like she was bothered by me and my presence there. During the check in, the lady went upstairs to check the room. The elevator smelled like toilet bowl cleaner. The room smelled like cannabis. Please try and imagine how strong these smells were if I smelled them through my mask that covers my nose.
Business response:
Thank you for your candid evaluation. We regret our front desk associate was not available during the time you mentioned and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, H... read more
kinda sketch. this hotel did the job for a cheap price. but you get what you pay for. The hood fans over the stove are not vented out of the room, they just pull all the cooking heat etc and blow it right back into the room. As a result the hall ways smells like like cooking smoke. strange. the staff was nice though. also the cops were called on one of our neighbors across the hall in the middle of the night, idk why but it wasn't fun waking up to the commotion. yea its good for a budget but i doubt we'll be back.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.