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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. The whole room and hotel smelled of stale cigarette smoke and who knows what else. Would never stay there again. Phone didn’t work. Light didn’t work
Business response:
Thank you for taking the time to review your stay. We are sorry for the issues you had in your suite and regret your visit was not a pleasant one. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We only wish we had the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We value your business a... read more
Check in and out was great. When I got in the room the the people who stayed above me kept walking hecka hard on the floor I couldn’t relax or sleep I made a complaint and it still continued.
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry for the noise disturbance you encountered and that we were not able to resolve the issue to your satisfaction. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Whole place has cigarette smell. Burns in carpet. Furniture damaged, scratched etc...
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the issues you encountered in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The room was unclean, stains on the refrigerator, refrigerator was not clean, there was a dog urine smell in the room that was practically unbearable, oh and did i mention that the property has cockroaches? Yes! Little bugs in the rooms! The shower had soap build up from the previous people on the showerhead. Will NEVER stay here again
Business response:
Aran, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The
Business response:
George, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Worst hotel I’ve been in. It was horrible. Toilet wouldn’t flus was told by night time staff to plunge my own toilet. Totally unprofessional staff. Night clerk Kim was rude and racist. I’ll never visit ESA in Fairfield Ca. Again!
Business response:
Shanesha, we appreciate you sharing your concerns with us. It was disheartening to read your comments, and we apologize that our associates did not resolve the issue according to your satisfaction. Moreover, we also apologize for the behavior of one of our associates. We will utilize your comment to enhance our service. Thank you for being our guest. Sincerely, Hotel Management
The room just wasn’t clean as it should be. The toilet wasn’t clean and the towels on the counter had hair on it. We were just staying one night and with rooms being scarce because of the fire we didn’t have anywhere else to go last min.
Business response:
Alexandria, thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.