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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV not working for practically entire stay.
Business response:
Erica, thank you for choosing to stay with us. We are sorry for the maintenance issues you encountered while you were here. Please be assured that we have shared your feedback with the appropriate team to inspect and fix the problem you outlined. We hope this unfortunate situation will not prevent you from visiting us again. Sincerely, Hotel Management
It was one of the dirtiest rooms I’ve had to date and they clearly didn’t clean our room properly. There were screws, food, and other random items all over the floor. The counters were filthy and the entire reason I wanted to Istanbul in this hotel is because I prefer to cook and there were hardly any cooking supplies as promised. I had to go out and purchase many of my own things. I was highly disappointed but suffered through it.
Business response:
Thank you for choosing our hotel. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope you will give us a chance to... read more
Our room was very dirty and smelled really bad. When our toilet flooded, I kept calling for a plumber but nobody helped. I will not be staying with this property again.
Business response:
Shalome, thank you for being our guest. We are sorry for the cleanliness and maintenance issues you had in your suite and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with the appropriate teams to make sure we are consistent with our service delivery. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
What a dump/so much for sleeping in The filthiest hotel for over 100.00. I’ve never seen an this chain in this condition. I’ll never stay there again. And I don’t take pictures to put on line but I was so mad this time I did
Business response:
Dear Kevin, thank you for taking the time to review your visit to our hotel. We understand that a fresh, clean hotel sets the tone for a wonderful stay, and we are truly sorry your suite was not in the spotless condition it should have been when you arrived. We are working with our housekeeping team to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
First, the room had a odd smell. The bed was small and uncomfortable. Neighbors were loud at night, seems like there was kids pounding on the walls pretty hard . Also, what made it really bad, we spotted a roach in the bathroom
Business response:
Thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
The worst service ever never again will i stay there
Business response:
Elizabeth, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The bathroom had a broken toilet seat bathtub and counters gross stayned the carpet was so gross didnt want to let baby down beds not cumfy yes they did fix toilet the next day but staff was good rooms not
Business response:
Margaret, we're always looking for ways to improve our guest experience, and we truly value your comments. Although we are glad that our staff took care of your concerns, we apologize your suite was not up to your expectations. We will work on the maintenance and cleanliness issues you mentioned to ensure they are not repeated. We hope you will give us another opportunity to serve you. Thank you for sharing your feedback. Sincerely, Hotel Management
The hallways were dirty. Room had an awful smell to it
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the odor and cleanliness in your room and the hallways. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Room was dingy and furniture was old and unappealing. Room has a musty smell to it. The bathroom was large but outdated and shower head wand slid down and would not fave forward. Carpet was old and dirty. Lighting was poor.
Business response:
We apologize for the less than ideal conditions your room was in and the inconvenience you had. This is not what we are known for, and we will review with the entire team to review where the steps were missed. We assure you we will do much better whenever you are back here. Please consider staying with us again. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.