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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine. A bit small and certainly no frills but clean. The staff was very helpful a quick to get the bedding and kitchen supplies we needed for our stay. I found the bed to be uncomfortable and woke up with a backache but my son and husband were fine with it.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that you found the room clean and appreciated the attentiveness of our team in providing what you needed during your stay. We regret that the bed did not offer the comfort you hoped for and understand how that can affect rest. Your feedback will be shared with our management team as we continue improving guest comfort. We value your input and look forward to providing an even more restful stay on your next visit. Sincerely, Hotel Management
Very friendly staff, very clean accommodations.
Business response:
Dear Guest, Thank you for sharing your experience. We are delighted that our team’s friendliness and attentiveness, combined with the clean and well-maintained accommodations, made your stay enjoyable. It was our honor to have been of service to you, and we look forward to welcoming you back on your next trip. Thank you once again for choosing Extended Stay America. Sincerely, Hotel Management
The location is good. It is a short drive to restaurants/Walmart. Quiet area
Check-in was very helpful, but there was a lot of loitering, as if the hotel was Section 8 housing.
Business response:
Dear George, We’re glad our front desk team assisted you upon your arrival. We’re truly sorry that the activity around the property made your stay less comfortable; that’s not the experience we want for our guests. Please know we’ll be addressing this with our management and security teams to help create a safer and more welcoming environment. We appreciate your feedback and hope you’ll consider giving us another chance for a better stay. Sincerely, Hotel Management
The only issue I had is that there was a huge smell of pot right by the front doors. Overpowering. There was also a strong cigarette smell on the first floor between room 136 and 139. Other than that, I like my room. It feels like an apartment! Tell the manager that the young man who checked me in was very good, checked me in very efficiently and quickly, and was nice.
Business response:
Dear Victoria, Thank you for choosing Extended Stay America for your stay. We’re delighted that our front desk staff could make your check-in smooth and efficient; your kind words about our team member mean a great deal to us. We also appreciate your feedback regarding the entrance; and have shared them with our housekeeping team to ensure we maintain a clean and fresh environment. Thank you again for sharing your experience, and we hope to welcome you back soon for an even better stay. Sincerely, Hotel Management
Room was not stocked with items for the kitchen or shampoo. Both were available at the desk, but desk was not always attended. We had to request linens for the pullout sofa, and they didn't have any extra pillows. Great location and easy to get to the highway/ restaurants, but overall just okay.
Business response:
Dear Marin, Thank you for sharing your feedback. We’re glad you found our location convenient and easy to access. However, we apologize for the times the front desk was unavailable when you needed certain amenities and toiletries. Although this is not usual, our goal is to make these readily accessible for guests staying longer. We will review this internally to ensure better support in the future. We are grateful for your patience, and we hope you will give us another chance to provide you with the exceptional stay you dese... read more
Parking could use more lighting. A/C keeps going on snd off. Needs stay-on fan mode.
Business response:
Dear Scott, Thank you for taking the time to share your experience. We appreciate your kind remarks and are glad that you chose to stay with us. We also apologize for any inconvenience caused by the lighting in the parking area and the air conditioning settings. Your feedback is valuable, as it helps us understand what matters most to our guests and how we can enhance comfort and convenience. We hope you will consider visiting us again, giving us the opportunity to provide an even more enjoyable and seamless stay on your nex... read more
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Business response:
Dear Darwin, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.