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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine. A bit small and certainly no frills but clean. The staff was very helpful a quick to get the bedding and kitchen supplies we needed for our stay. I found the bed to be uncomfortable and woke up with a backache but my son and husband were fine with it.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that you found the room clean and appreciated the attentiveness of our team in providing what you needed during your stay. We regret that the bed did not offer the comfort you hoped for and understand how that can affect rest. Your feedback will be shared with our management team as we continue improving guest comfort. We value your input and look forward to providing an even more restful stay on your next visit. Sincerely, Hotel Management
Cigarette smokey. See thru wash cloths Broken handle on refrigerator Only 3 towels for 2 of us for 3 days King sized sheets on a double bed Only 1 wate basket Back part of hotel was many homeless smokers
Business response:
Dear Guest, Thank you for sharing your experience. We regret that several aspects of your stay did not meet your expectations. Please know that our team works closely with local authorities and security partners to ensure a safe and comfortable environment throughout the property. We will address these concerns with our housekeeping and maintenance teams to ensure improvements and a more comfortable environment for our guests. Guest comfort and satisfaction are very important to us, and your feedback will help us enhance the... read more
Very friendly staff, very clean accommodations.
Business response:
Dear Guest, Thank you for sharing your experience. We are delighted that our team’s friendliness and attentiveness, combined with the clean and well-maintained accommodations, made your stay enjoyable. It was our honor to have been of service to you, and we look forward to welcoming you back on your next trip. Thank you once again for choosing Extended Stay America. Sincerely, Hotel Management
The location is good. It is a short drive to restaurants/Walmart. Quiet area
We were not expecting a five star hotel for this price but the service and facilities were lacking at best. Lobby smelled like vomit, elevator smelled like cigarettes, dirty walls, no quilts (only light blankets and they wouldn’t give us extra), they gave us 3 pillows and 3 towels for 4 people, staff wouldn’t bring anything to our room, we had to repeatedly ask for sheets for the bed and they made us make them ourselves. You couldn’t pay me to stay here again. If the price seems too good to be true, it is.
Business response:
Dear Arden, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. The issues you described are unacceptable. Your comments have been shared with our housekeeping and front desk teams for immediate review and corrective action. We appreciate your patience and regret that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity in the future to provide a better experience. Sincerel... read more
They over booked and had no room available when we tried to check in at 8pm. All area hotels were full
Business response:
Dear Thomas, We sincerely apologize for the inconvenience you experienced upon arrival when your reservation was affected due to the hotel being fully booked. We understand how frustrating it must have been. Please know your feedback is important and will be used to improve communication. We value your input and would be grateful for the opportunity to welcome you back. Sincerely, Hotel Management
Check-in was very helpful, but there was a lot of loitering, as if the hotel was Section 8 housing.
Business response:
Dear George, We’re glad our front desk team assisted you upon your arrival. We’re truly sorry that the activity around the property made your stay less comfortable; that’s not the experience we want for our guests. Please know we’ll be addressing this with our management and security teams to help create a safer and more welcoming environment. We appreciate your feedback and hope you’ll consider giving us another chance for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.