Extended Stay America - Fishkill - Route 9

Business response:

Dear Guest, Thank you for sharing your experience with us. We regret that your overnight stay was affected by discomfort and that assistance was not available in a way that met your expectations. We understand how important a suitable room environment is, especially during late hours when rest is essential. Your comments have been shared with the appropriate team, as feedback like this helps identify opportunities to improve responsiveness and support. We appreciate you taking the time to let us know, and thank you for bring... read more

Business response:

Dear Guest, Thank you for taking a moment to share these thoughtful notes. We truly appreciate knowing your space felt comfortable, and the peaceful surroundings further enhanced your visit. We value your time with us and would love to welcome you back to Extended Stay America whenever your plans bring you through the area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're glad you enjoyed your room with the convenience of a kitchenette. To maintain cleanliness for all guests, dishware such as plates and cups is stored at the front desk and can be delivered to your suite upon request. We apologize for any inconvenience this may have caused. We also appreciate your understanding regarding the gym amenity, which varies by location and may not be available at all properties. Your feedback helps us continue improving our services and guest experience.... read more