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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book this place! This place was horrible. From the moment the lobby doors opened and the smell of marijuana hit us in the face, it went down from there. Needless to say, we didn’t stay the amount of nights we initially booked and are trying to get a credit.
Business response:
Dear Guest, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for any smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Nightmare in Fishkill NY Horrible the room was not clean. Pot Smoke smell No towels ,soap, toilet,paper. Had to wait for the single person at the front desk to finish checking in quests only to be told no more towels so I had to wait an additional 15/20 minutes only to get 2 small towels. For the money I paid and used my points that was a tragedy!! Very upset
Business response:
Dear Sal, We sincerely apologize for the experience you had during your recent stay. Your concerns about room cleanliness and amenities are taken seriously, and we are thoroughly investigating and addressing these issues with our team. We deeply regret the inconvenience caused and understand your disappointment. Your feedback is invaluable, and we'll take immediate steps to rectify these issues. Our aim is to provide a seamless stay for our guests, and we'll strive to ensure your future visits are more pleasant. Sincerely,Ho... read more
Overpriced for motel quality hotel
Business response:
Dear Elaine, We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we hope you will agree that our hotel is of great value relative to many other hotels. Thank you again for your feedback, and we hope you will allow us to host you on your next visit to our area. Sincerely,Hotel Management
Booked through expedia for 1 night. Have my dog with me. Specifically booked because I selected “Pet Friendly”, when I arrive to the hotel, receptionist makes me pay an additional $27!! I already booked via Expedia. That’s shady business. Then the room smells, there is a smell. You get used to it. Bathroom has mold. Shower water gets onto floor, so floor is wet. 1 small bar of soap. No ice machine or bucket, just trays & tap water. Breakfast?!?!? Its a prepackaged muffin, granola, coffee, tea. How come I paid for the room on... read more
Business response:
Dear Jimmy, Please accept our sincere apologies for the inconvenience you experienced during your stay, especially regarding the unexpected pet fee and the condition of the room. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, we regret we could not make that happen for you. We will ensure that our policies are clearly communicated through all booking channels to prevent any surprises for our guests. Additionally, we will investigate the room concern... read more
Rust around the kitchen sink. No wastebasket in main room. No glasses
Business response:
Dear Joan, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Managem... read more
Property & building was filthy, unsafe feeling, noisy, transient feeling
Business response:
Dear Deneen, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Fishkill.Sincerely,Hotel Management
This is the third Extended StayAmerica I have been At and by far the worst. There is no lobby, no chairs, no sofas, just a small area, and the reception desk is behind plexiglass. The room itself was small, one of the beds didn’t have a blanket on it, felt rundown and smelled of food. The floor was sticky in spots. There were no dishes or glasses in the cabinets as we have had at other extended stay America’s. They have no right to say “free breakfast.” What there was was an urn of coffee, hot water for a couple packets of q... read more
Business response:
Dear Paul, We appreciate your loyalty to our brand. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We apologize that you had several issues during your stay, and we are grateful for your patience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. It was an honor to host your visit. We do hope to have the opportunity to regain your trust and welcome you back the next time your... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.