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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights didn’t work,dirty,hair dryer broken,room smelled. Still had to pay full price. Never will be back.
Business response:
Dear Dennis, Thank you for being our guest. We are sorry for the issues that you encountered in your room. Our team works hard to keep the area clean and up-to-date. We regret if they overlooked some spots in your room preparations. We will address them adequately. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay wi... read more
Our room smelled like cigarette smoke so bad I could barely breath. Luckily my stay was only for 1 night. They have nerve Charging almost 200$ for this place.
Business response:
Dear Tiffany, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Terrible property...everything broken- shower, microwave, window, squeeky bed. More like a hostel than a hotel. Very dirty and outdated. Dogs barking all night, people repairing their car in the parking lot. Worst hotel we have ever stayed in.
Business response:
Dear Dove, Thank you for your review of our hotel. We aim to provide guests with fresh, clean accommodations and a comfortable stay. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know we are committed to meeting our guest’s expectations. We will investigate the issues you mentioned and ensure this does not happen again. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and w... read more
Receptionist was very rude. She removed the coffee at 8am and told me very angrily that she was removing the breakfast because they ran out of coffee at 8am. Room was dirty and even had clothing in the closet from previous guests.
Business response:
Dear Jose, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Also, we have shared your remarks about the cleanliness of the room with the housekeeping team to avoid any future occurrences. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
This is not a hotel it is an efficiency full of homeless people. There was people smoking cigarettes and weed in the building. I thought when i booked online this was a hotel and its not It was a lie. I appreciate there is places like this for those wanting that accommodation but I was not informed .
Business response:
Dear Lisa, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
The first room they gave us was trashed with bottles and garbage. The second room was only slightly better. The floor was sticky, the bathroom door got stuck and the hall smelled of weed. The front desk was rude when we told them about the first room and asked to be moved.
Business response:
Dear Christina, we are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to a guest's needs when made aware of an issue, and our housekeeping staff delivers outstanding service. We apologize this was not the case during your recent stay. Your feedback is shared with our concerned team and our front desk team, and we will use this as a training opportunity to improve our service delivery. Although your experience is not typical, we have... read more
This was our second room. We reserved a room with queen beds and they gave us a room with full size bed. When I asked to be move the front desk said they didn't have anything available. They never planned on honoring the reservation. The room's bathroom light didn't work, the TV remote was missing and the floors were filthy. I asked to be moved again and she put us in another room with a full size bed. This one was only slightly cleaner. They also never refunded me the difference in room rates.
Business response:
Dear Christina, thank you for choosing us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Also, we understand that no explanation of these issues can change your recent experience. We apologize for the various problems you encountered and want to assure you that we are taking action to avoid such concerns in the future. Please stay with us again so we can provide you with the excellent service for which we are known. Sinc... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.