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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever I booked, room Worst hotel ever I stayed for price of $200 per night it is terrible, lots of cockroaches in rooms and entire hotel smells very bad. Broken shower handle
Business response:
Lokesh, thank you for your candid evaluation. We are sorry we failed to provide you with the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular housekeeping services and treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved a... read more
They were not forthcoming with the description of the property. When I read the horrible reviews, I thought it was a joke. I had a crude awakening. They said they offer free breakfast and kitchen, which was why I choose the property, however, the breakfast was just coffee and oatmeal, which I skipped. The kitchen is a disaster- fridge, stove are rusted, air vent clogged with dirt, little cockroaches in the room. Cabinets broken. The list of unpleasant things about the hotel goes on. One question I have to ask the owner is wo... read more
Business response:
Nkechi, thank you for posting a review of your recent stay. We are sorry for the disappointment you had with the breakfast we offer. We also apologize for the difficulties you experienced in your room with the in-room amenities. Please be assured we will share your concerns with the appropriate team members, as we always striving to improve our guest experience. On a positive note, it is good to learn you liked the service provided by our front desk associates. We encourage you to try us again in the near future. We are conf... read more
Do not stay here Drug dealers outside, roaches in my room, what looks like blood stain on the curtain. I slept with the lights on. That said, the staff was great, they called to check on me which I appreciate. A lot needs to be improved and happy to say that I'll never stay here again.
Business response:
Sammy, thank you for your review. Although you liked the service provided by our courteous associates, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
The furniture were old and beat up. It felt like crack head area.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and maintenance of our hotel, as this is an essential priority. We have made a note of your feedback to improve our future guests' experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I was not allowed to check in. I received a message saying that if I’m not essential due to the pandemic I could not stay
Business response:
Thank you for being our guest. We are sorry to read about your experience. We regret not being able to accommodate you. As your review is anonymous, we would appreciate additional information so we may adequately investigate. We request you to reach us at our front office. We are truly grateful for your patience and hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
Terrible...terrible...want my money back! If it hadn't been so late we would have left for safer, cleaner, anything to get out of there! Wish I had slept in the car! We slept with our clothes on...shoes included along with lights on...yuk! I booked 2 rooms, 1 for us the other for my brother...hmmm, don't think he has forgiven me. Terrible! HOW DO WE GET A REFUND!
Business response:
Bethann, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Room had cockroaches and the whole property was rundown.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your suite and that we were unable to resolve your concerns while you were here. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will visit us again for a flawless stay. Sincerely, Hotel Management
Places needs a deep clean. Cigarette butts on the ground, on the walk ways outside the room. Was suspose to be a smoke free property. not true. Walk ways and stairs need a real good pressure washing. Grimy. One day there were chicken wing bones on the walkways. Our room smelled of Cigarette smoke. Nasty. We checked in late like 10Pm. had reserved a Queen, but got double beds. Was told had the day staff put in our request like they were suppose to have we would have gotten our request. The place seemed to be more full of peop... read more
Business response:
Thank you for your review. We apologize we were unable to provide you with the suite of your choice and were disheartened to read our accommodations did not provide the value you were hoping for. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Also, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attenti... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.