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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Frank, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The hotel is older, we had dead cockroaches floating in thd toilet ar check in. The bed is advertised as Queen size, but its a double, so much smaller. There was hair in the refrigerator.
Business response:
Angema, we sincerely apologize for the problems you encountered during your stay. We have shared your comments about the toilet and refrigerator with appropriate members of our staff to ensure this is not repeated. We also regret your disappointment with the bed size. Your constructive feedback will help us better understand what our guests are looking for. Thank you for being our guest. We hope to have another opportunity to welcome you again soon. Sincerely, Hotel Management
Nothing worked right. Shower drain wouldn't stay open, exaust fan was so noisy you couldn't hear any conversation, room phone had no cord to the receiver -it rang twice at 9pm for no reason. At 3 am someone teied to get in, luckily the safety latch stopped their entry.
Business response:
Thank you for your review. We are sorry for the maintenance issues you encountered during your stay and regret the inconvenience it cased. Your feedback will be shared with the appropriate team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Awful! Hotel room was very outdated and dirty. Room Smelled musty and was very outdated. People were loitering around hotel and did not feel safe. Front desk was nice and helpful. However, I would definitely not stay there again or recommend.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. On a positive note, we are glad you liked our friendly staff. We appreciate your comments and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The convenience of be near the exit. The property sidewalk and doorway was dirty. The curtain in my room had a broken hook on one side. The towels looked a little dingy. And the room doesn't have enough outlets and needs lamps with USB plugs on them. Some of the guest are really loud and noisy eve after midnight.
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your feedback and hope you will reconsider giving us another chance to show you and your husband our commitment to outstanding service... read more
The front desk person was nice but when I went to ask for something I had to wait for someone to come to the desk. Although my room was non smoking it smelled dirty and stale smoke smell came out of the AC. If it wasn’t so expensive (super bowl weekend) and I wasn’t so tired, I would have gone to another hotel.
Business response:
Jane, thank you for staying at our hotel. We are sorry for the wait time issue you experienced at the front desk. We will remind our staff to be more diligent going forward. We also apologize for the odor you experienced in your suite and regret the inconvenience it caused. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. On a positive note, we are happy you liked our front desk associate. We encourage you to try us again... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.