Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Shaun, please accept our apologies for the insects in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Moreover, please feel free to reach our front desk with regard to your refund as they will be happy to assist you. We value your feedback and hope to have another chance to make it up to you. Sin... read more

Business response:

Thank you for choosing our hotel for your stay. We sincerely apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Jovonna, we regret the inconvenience you had to face and sincerely apologize that you met with anything but exceptional service. Such behavior is not normal and we will review the instance you outlined. We hope you will consider coming here in the future so we can provide you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Daniel, first of all, we apologize for the behavior of one of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable room that you expected. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location and our 24-hour laundry facility. But it seems we may have missed meeting some of your expectations. We regret any disappointment and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management