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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refused to give me a room despite reservation Reservations were made online through Hotels.com for one night. The reservation included the fact that I would be arriving on a flight at Fort Lauderdale airport at 9:51 PM. When I arrived at the hotel around 10:30 PM, the clerk notified me that she could not check me in to my room due to errors with her computer equipment. She was able to confirm that I had a reservation. But she refused to give me a room and did not know when and if she would be able to. When I asked if I could... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Staffs were nice and that was good, however there were roahces in the room we stayed! Had to report to the lobby and they did try to help by moving into another room, however could not sleep at all because I felt afraid the whole time. Although I did get a refund for the day that was ruined, it was horrible experience which I would never want to experience ever again.
Business response:
Dear Danny, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional st... read more
below my standards This place was below my standards -- the place was not in a good location with people loitering around. The sidewalks and carpet were too worn. Just not what I like in a place to stay
Business response:
Nancy, thank you for being our guest. We are sorry for the disappointing stay you had and regret the inconvenience caused due to the other guest on the property. Moreover, we are sorry for the issue you had with the carpet and the sidewalks. We value your feedback and have shared it with the appropriate teams. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very dirty. Dirty outside, dirty inside Needs urgent care and cleaning.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Filth Trap Paid $150 a night. Something needs to be done about this place. Really not clean and the majority of personnel could not care less about guest service. Dirty sheets, despite kitchen no plates or pans without special request, no chair to sit on, 2 roaches within 4 days, maid service not included and breakfast with coffee always empty and on the go with cereal bars. Trash throughout the building and really a place Hotels.com should not list anymore. Joke was that we were asked to leave a 10 star rating in a monotono... read more
Business response:
Thank you for your review. We apologize for the insects and cleanliness issues you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for your disappointment with our hotel policy. Please know, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a mi... read more
Roxannes stay No blankets only 2 pillows bed not secure and the a/c DD idnt turn off
Business response:
Rocqueline, thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret your visit was not a pleasant one. We wish our front desk team would have known about this as we would have done our best to ensure you were comfortable. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don't go therr Don't go there. Even the toolet wasnt properly cleaned. Apparently no one cleans in the bowl. So gross
Business response:
Thank you for your stay and for taking the time to post your review. We appreciate hearing from our guests. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.