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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing worked right. Shower drain wouldn't stay open, exaust fan was so noisy you couldn't hear any conversation, room phone had no cord to the receiver -it rang twice at 9pm for no reason. At 3 am someone teied to get in, luckily the safety latch stopped their entry.
Business response:
Thank you for your review. We are sorry for the maintenance issues you encountered during your stay and regret the inconvenience it cased. Your feedback will be shared with the appropriate team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Awful! Hotel room was very outdated and dirty. Room Smelled musty and was very outdated. People were loitering around hotel and did not feel safe. Front desk was nice and helpful. However, I would definitely not stay there again or recommend.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. On a positive note, we are glad you liked our friendly staff. We appreciate your comments and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The convenience of be near the exit. The property sidewalk and doorway was dirty. The curtain in my room had a broken hook on one side. The towels looked a little dingy. And the room doesn't have enough outlets and needs lamps with USB plugs on them. Some of the guest are really loud and noisy eve after midnight.
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your feedback and hope you will reconsider giving us another chance to show you and your husband our commitment to outstanding service... read more
The front desk person was nice but when I went to ask for something I had to wait for someone to come to the desk. Although my room was non smoking it smelled dirty and stale smoke smell came out of the AC. If it wasn’t so expensive (super bowl weekend) and I wasn’t so tired, I would have gone to another hotel.
Business response:
Jane, thank you for staying at our hotel. We are sorry for the wait time issue you experienced at the front desk. We will remind our staff to be more diligent going forward. We also apologize for the odor you experienced in your suite and regret the inconvenience it caused. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. On a positive note, we are happy you liked our front desk associate. We encourage you to try us again... read more
Refused to give me a room despite reservation Reservations were made online through Hotels.com for one night. The reservation included the fact that I would be arriving on a flight at Fort Lauderdale airport at 9:51 PM. When I arrived at the hotel around 10:30 PM, the clerk notified me that she could not check me in to my room due to errors with her computer equipment. She was able to confirm that I had a reservation. But she refused to give me a room and did not know when and if she would be able to. When I asked if I could... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Staffs were nice and that was good, however there were roahces in the room we stayed! Had to report to the lobby and they did try to help by moving into another room, however could not sleep at all because I felt afraid the whole time. Although I did get a refund for the day that was ruined, it was horrible experience which I would never want to experience ever again.
Business response:
Dear Danny, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional st... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.