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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of it was very hard to tell who was hotel guests from just strays hanging around the property. All night there were noise making, doors slamming. One guy intentionally took something n ran it across the bars in the railings so the sound echoed the entire hotel🙄😒. Never will I ever stay at the cypress creek location again!
Business response:
Bowe, our goal is to provide a good night's rest to every guest, so we are sorry for the noise issues you encountered during your stay. We are reviewing this incident and taking the necessary steps to ensure a much peaceful stay for our future guests. Thank you for your feedback, and we hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
I loved the staff. They are fabulous with customer service. I just think a few things can be better. Like my carpet being cleaner and having the proper sheet's and blankets as well as a roach free room.
Business response:
Thank you for choosing to stay with us. We apologize for your disappointment with the cleanliness of your accommodations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. On a positive note, we're glad to know you were pleased with the service provided by our associates. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Fridge stoves wernt working..bathrooms had mild looking stuff in shower..carpet wasnt clean
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Twice l was provided with a room that had serious plumbing issues from.the moment we turned on the pipes. The drains and bathroom were clogged. That was very terrible The breakfast bar was monotonus and uninspiring
Business response:
Please accept our sincere apologies for not being able to deliver you a comfortable stay. Your feedback regarding the maintenance issues and our breakfast offerings are shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managementq
I didnt liked the property at all, i had requested a ground floor due to my pregnant wife. But they didnt had, we had to go down every time to ask for anything. And when we asked for sugar packet they replied they dont have. How a hotel will reply in this manner. Not worth paying that much for such. Bad hotel
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department, and steps have already been taken to keep these mistakes from being repeated. We truly hope you and your wife will give us another chance to prove that we are committed to providing outstanding service. Sincerely... read more
Run down and seedy, old worn everything, stove inop, toilet plugged, bath fan cover off, ac not cold enough and my dog came home infested with fleas; which was costly to rectify
Business response:
Please accept our sincere apology for the difficulties you encountered during your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We truly regret the inconvenience caused by the insects. We have our pest control company scheduled to treat the room and the property soon. We hope you will reconsider and give us an opportunity to serve you better in the future. Sincerely Hotel Management
Nothing there were to like. The room was dirty, roach was all over, damp and weird smell.
Business response:
Jess, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.