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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were two roaches in the room I stayed in. Disgusting
Business response:
Fara, please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure any such issues in the future. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The neighborhood was a little scary, and the last night the clientele at this hotel was very rowdy, not to mention the police activity in the parking lot.
Business response:
Thank you for your review. We regret our location was not that appealing to you and are sorry for the inconvenience you had due to the other guests on the property. We wish we had the opportunity to address the problem you had while you were here. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Hotel was dirty and parking lot. Definitely would not revisit this location.
Business response:
Shenika, thank you for being our guest. We apologize for the cleanliness issue you encountered at our hotel. Your frustrations are understood, and we assure you your feedback is discussed with our housekeeping team for review and action. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
Roaches and ants in room. Asked to be moved but nothing was available. Promised to tefund room cost but didn't
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, H... read more
Terrible experience There were 3 police cars in the parking lot in front. There was quite a dispute going on. This was all long before dark. After dark there was a young man standing, sitting, walking and just hanging out in the front parking lot. He saw me watching him and at that point he came over by our door. I called the front office several times and no answer. Finally someone in Kentucky answered and told me that they could not help me because they were not on that property. WTH ! And the one inch gap at the bottom of... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Rough night. When we first walked in the room, it had a strong sun tan lotion smell. After spending some time in the room we had found a used comb on the ground, not sure where it came from. Lastly found bugs in the shower. Would not stay again.
Business response:
Thank you for being our guest. We are sorry for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I didnt like of anything. I didnt realize this is a Self service. Make up or change my own sheets. Husband was very sick. Sheets was messed up. Thats when I found out have to wait seven days. Before changing sheets. It was most different from any hotel a
Business response:
Thank you for being our guest. We are sorry you and your husband did not enjoy your stay, and we apologize for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We understand the frustration and sincerely hope you will prov... read more
Terrible
Business response:
Frank, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The hotel is older, we had dead cockroaches floating in thd toilet ar check in. The bed is advertised as Queen size, but its a double, so much smaller. There was hair in the refrigerator.
Business response:
Angema, we sincerely apologize for the problems you encountered during your stay. We have shared your comments about the toilet and refrigerator with appropriate members of our staff to ensure this is not repeated. We also regret your disappointment with the bed size. Your constructive feedback will help us better understand what our guests are looking for. Thank you for being our guest. We hope to have another opportunity to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.