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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They lost my Orbitz reservation. Staff was rude made no effort to help me.
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team and regret that we could not accommodate you this time. Your comments have been shared with our front office manager. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Sincerely, Hotel Management
The Room appeared cleaned the bathroom was mildewed
Business response:
Thank you for your review. We are sorry for the housekeeping issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Just nasty and disgusting I have absolutely no word to describe that place just nasty and disgusting. If you care for your health please stay away from that garbage place.
Business response:
Gregory, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please reconsider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Ho... read more
Hemskt som i en drogfilm Värsta jag har varit med om, var som att kliva in i en stigfinnare. Två pundare var det första vi mötte, luktade weed överallt och kunde inte höra sig själv tänka för motorvägen bredvid samt flygplatsen. Vi avbröt vårat boende där efter en natt då vi trodde de skulle bryta sig in folk hos oss den första natten, vi skulle stannat 5 nätter men aldrig i livet!
Business response:
Rebecca, it was disappointing to know you did not experience an excellent stay. We are sorry for the inconvenience you had which made you feel uncomfortable. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel ManagementRebecca, it was disappointing to know you did not experience an excellent stay. We are sorry for the inconvenience y... read more
It’s affordable. I was in room 201, it was clean and beautiful after the second night the bathroom have issues they move me to room 228. Room 228 has cockroaches everywhere, inside the fridge, in the bathroom. I will never ever stay at that place no more and will not recommended it to nobody.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the insects you encountered in your second room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I was turned off immediately wit the bathroom. I took pictures, then after a few hours made reservations with a second hotel. I only stayed one night. The bathroom floor was horrible , it was filthy. The ceiling had dead flying insects stocked to it. The pipe under the sink was opened with dirty water. Mold and mildew was in wall in bathroom. Huge pink stain was on bedroom carpet and no blankets. I want a refund for my time not spend, which is two days. They refused to give me refund till they hear from Orbitz. I will not re... read more
Business response:
Thank you for your review of our hotel. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Floors Curling up on the edges and saw four roaches . Just not a nice place . Needs some help
Business response:
William, thank you for being our guest. We apologize for the difficulties you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I was mistakenly booked at the wrong location, and Expedia was unable to rectify the situation...they had to cancel my reservation, then I had to make a reservation myself with the hotel at the right location (1601 SW 6th Way, I think)...which the cancellation and hold of my funds caused a little stress on my affordable cash flow...
Business response:
Thank you for choosing our hotel. We regret the inconvenience you had due to the third party booking website. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.