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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One Rude front desk staff member The one girl at front desk is rude as hell. All the other ones are nice. She doesn’t know how to talk to people and swears she’s right, trying to get the last word and cutting people off like she’s in high school with no manners. She sounds extremely low and unprofessional. Don’t stoop to her level.. just ask for a manager. Her annoyed lookin, irritated ass, crunchy looking face will turn you off anyways.
Business response:
Thank you for sharing your concerns with us. Please accept our apologies for the behavior one of our associates showcased to you. Your feedback is essential for our growth and so it will help us improve our service levels going ahead. We hope you give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
1st night the carpet was wet and sticky went down stairs and the cahnged our room that was great no issue with customer service 2nd room and 2 night the room was fine however there was mot hot water to shower went down stairs spoke to a gental man he said the was no one to fix it that he would call and see if they can tell him how to fix it. no one called or came to the room, two days of cold shower. 5am on the last day the fire alarm was sounding so so loud, not sire what happened? at check out the lady was nice and geave u... read more
Business response:
Marie, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This proposal is located in a more urban location. As we drove onto the property, and immediately saw people hanging around outside. The entire appearance of this property made us uneasy, so we decided not to stay there. Even though we lost our money because we weren't able to cancel the room, we believed that feeling safe and being comfortable was more important.
Business response:
Diane, thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This property is in the middle of a ghetto. Many dope smokn individuals in th ehallways. Got to the room which was dirty, old, and a bag was wrapped around the smoke detector. Deskclerk related that was so the guests çould smoke pot. TV didnt work. No ice machine. Had to return to the front desk multiple time to exchange a remote for the TV. Moved recliner 6 inches revealed dirty tusses under it. Housekeeping is terrible. The sink and tub move. Evidently an insert was used but not seated very well. The room smelled badly of ... read more
Business response:
Dear MR, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Disappointed I have stayed at different Extended Stay Hotels and this one hotel on Cypress Creek was the worst. There is mildew around the ring on the nozzles in the bathroom. Every one of these hotels that I have stayed at has blow driers but the handles are so dirty. The refrigerator was not working. The stove had one burner that was not working. Pillow cases were put on the pillows inside out. There were roller baskets with laundry in it left in the hall ways for my 2 day stay. The tv in the room was to low to watch and t... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the difficulties you experience while you were here. We assure you that we have shared your feedback with the appropriate departments, and we’re working with them to make sure future guests do not encounter the same issues. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I do not know why Expedia accepts to advertise this place. Since I am going to hotel it was the worst experience in my life. If you go there you will be disapointed. Period! For the same money go to Holyday Inn or Best Western, add 20 or 30 $ for an other hotel. I took 3 nights, at the front desk I cancelled 2 on tree nights without seeing the room. Near the highway, confory is 0, breakfat 0, personal 0. You better stay home or pay 30 or 40 $ more to sleep at a better place. Je ne vous recommande pas cet endroit, vous serez ... read more
Overpriced for the $200 Crapy establishment. It was not like advertised
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.