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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet would not flush
Business response:
Robinson, thank you for being our guest. We are sorry for the issue you encountered and that ruined your stay. We have alerted our maintenance team about the flush, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very slow check in. Trouble arriving past 1 p.m. at night the reservation had turned to no show despite having called earlier to alert them of the late arrival. I was charged a higher rate than the one guaranteed with credit card due to late arrival etc.
Business response:
Thank you for reviewing your stay. We are sorry for the delay you experienced at the time of check-in and regret your visit was not a pleasant one. We have shared your feedback with the appropriate team so that we can improve our service moving ahead. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The staff was friendly and helpful. The hotel was stale and old, and I didn't feel safe. For the price I was paying, not worth it. I asked for a well stocked kitchen and the staff had to bring me used pots and pans, plates, bowls, utensils. It was all very shady.
Business response:
Bigene, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Disappointed The hotel is located in a less desirable part of town. We arrived at 11:30 and the reception was closed and we had to use phone on side of building to establish communication to be buzzed in to check in. There was security roaming the parking lot at night. The room we were in (337) was outdated to say the least. The bed had hair of unknown origin and the blanket was frayed in the middle of the bed. There were no utensils and no hair dryer (all those had to be requested if needed). The hotel left a lot to desired... read more
Business response:
Bradley, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
taxa de 30 $ dolares injustificada foi bem desagradavel, primeira situacao , fiz uma encomenda e pedi para entregar no hotel, hotel sumiu com minha encomenda, segunda aluguei dois quartos e cobraram uma taxa no meu cartao de $30 dolares, reclamei por email pois queria saber do que era a taxa , mas nunca ninguem me respondeu, mandei email pra gerencia resolver meu problema com pacote que sumiu e tambem nao tive nenhum retorno
Business response:
Dear everson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Needs a serious cleaning. Brown stained towels, with old hardened tooth paste and hair remained. Stained and worn carpet. Filthy dirty windows. Crumbs between sheet and mattress pad.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
je ne conseille cette hotel pas vous n'êtes pas en sécurité en sortant de votre chambre à partir de 21h qui fume de la drogue il y a beaucoup de voyous dans les escaliers juste en sortant
Business response:
Dear Rodrigue, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.