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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room conditions are an issue Overall, unfortunately, not worth the price. Room with broken shower head, flickering entrance light, and cockroaches in kitchen and bathroom. Refunded a third of amount when mentioning these during checkout. Breakfast consists of granola bars, muffins and coffee. Do not recommend until room conditions are addressed.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with the appropriate teams, and we're working with them to fix the problems you mentioned. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, ... read more
Left after 2 hours It took 3 trips to the front desk to get into my room. The room was decorated with scratch and dent furniture. The towels were awful. I ended up leaving after 2 hours because of all the doors slamming. If felt like they were in the room slamming my door.
Business response:
Susan, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Disappointed I left my TV on the afternoon of Feb 1. I returned to my room around 9:00 pm and the TV was off. I don't think it has a timer on it to shut off. My shower was dripping and there was water all over the floor. I took a shower the morning of Feb 1. but it looked like someone has turned the shower on and let it run. Very disappointed in these two things things happen in my room.
Business response:
Thank you for your feedback. Please accept our apologies for the difficulties you encountered during your stay with us. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to make sure future guest do not encounter the same problem. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I will never go back to this hotel. The room did not smell well, the drainage was not draining properly, the bathroom pipe continued to leak even after turning it off, the stove did not work. This is too many negatives. Normally, I can say at least one thing but unfortunately that’s not the case. I guess u pay for what u get!!! Don’t waste your time or money coming here!
Business response:
Tamara, thank you for your review. We sincerely apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We're also working with our maintenance team inspect and fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
F’ed up and fearful place to go at night I booked a hotel in downtown fort Lauderdale and I was redirected to a dirty dive! Druggies and drug dealers. I walked into the room was very dirty and the toilet had pee and solid matter inside. Because it was after 2am the booking staff couldn’t get me a different hotel which was unacceptable and not the kind of service expected. I’m 100% disappointed by this dangerous situation.
Business response:
Dear Ronnie, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
This was a hotel that did not even offer coffee and tea facilities to its customers. It was dank and dingy. The shower did not work properly, the vanity did not drain. I was surprised the toilet actually flushed. It was a slum in a shonky area. Do not use this place is my advice!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.