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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of my worst hotel/motel experiences We arrived to an unfriendly front desk clerk. He seemed VERY uninterested in speaking with me at all. He provided NO information about the motel. The room had a kitchen, but NO utensils, plates, glasses, paper towels, not even an ice cube tray. The room had a bad odor. The toilet was backed up when we arrived. We called to have the toilet plunged. A staff member plunged the toilet a few times, and then left. I put one small tissue in the toilet, flushed, and it was still clogged. The n... read more
Business response:
Ryan, we are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
The fire alarm went off for almost two hours straight in the middle of the night.
Business response:
Simone, we appreciate you staying with us and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensure our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Pesimo No me pude quedar porque al llegar me dijeron que tenía que esperar y dije que no...encima de eso cargaron a la tarjeta y no me quieren devolver el dinero. PESIMO
Business response:
We are so sorry for the inconvenience you had on arrival. Since this is an anonymous review, please reach out to us so we can review the situation and assist you further. Sincerely, Hotel Management
Update needed Noisey had to call front desk to complain about upstairs neighbors. Hotel needs to be updated. Felt really old and outdated
Business response:
We pride ourselves on delivering a pleasant hotel experience, and we apologize for the noise issues you experienced. We obviously have room to improve and we assure you we will. We also appreciate your observation about our facilities and hope to you again soon. Sincerely, Hotel Management
Extended Stay Away
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Candace, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Loud The shower dripped continuously and the traffic on 95 could be heard all night long.
Business response:
We apologize for the noise and the maintenance issues you encountered while you were here and regret the inconvenience caused. We have shared your feedback with the concerned teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Old and worn Room was as clean as it could get for the conditions of the room. Funiture was worn and pealing, kitchen was missing the Formica band around the counter top and the pressed board counter was molding around the kitchen sink area. Also table in room had paint (looked like nail polish) all over the top, paint around shower has huge water bubbles. I’m sure there’s a lot of mold behind that. Honestly we could have stayed at a motel 6 for a lot less money and in better condition. The room looked very used and old. The... read more
Business response:
Juan, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personnel à la réception très désagréable. Manque totale de professionnalisme. Des clients louches dans le stationnement. Nous avons eu peur pour notre véhicule. Le son de l'autoroute est très fort même à l'intérieur de la chambre
Business response:
We apologize for the noise and service issues you encountered while you were here and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We obviously have room to improve and, we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.