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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok Rug carried smoke Odor and hot water wasn’t accessible
Business response:
Granvill, thank you for reviewing our hotel. We apologize for the smoke smell you experienced while you were here and for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned team to fix the problems you mentioned immediately. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
0 Did not stay there service sucks
Business response:
Michelle, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This is the worst Ghetto roach coach ever. Dudes with a pitt bull in the stairway and hanging out drinking and smoking at night. I checked out within an hour of checking in. I recommend doing no less than 60 mph passing this place. Most of the guests look like real low life. Went to a Marriott hotel and it felt like heaven. Can't go wrong with Marriott
Business response:
Terry, thank you for your review. Please accept our apologies for the inconvenience you had due to the roaches in your room and that you felt unsafe due to the other guest at our property. We assure you that our pest control provider has serviced our property, and we’re working to ensure procedures are being followed to prevent future infestation. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment ... read more
Drug addicts and prostitute activity. Stained linens and dirty dishes
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible Hot water was not working and housekeeping did not clean room
Business response:
Ryan, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to fix the issues you mentioned.We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I demand a refund For 3 days and 2 nights the toilet did not work. I called and went down to the front desk several times. No toilet results in a 100 percent refund. I demand a refund.
Business response:
William, thank you for your review. Please accept our apologies for the inconvenience you had due to the toilet in your room. We assure you that we have discussed your feedback with our maintenance team, and they are reviewing and fixing the issue.We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Roaches. Certain rooms are right next to I-95 and the noise from the highway is very disturbing.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and noise issues you encountered while staying with us. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.