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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pesimo No me pude quedar porque al llegar me dijeron que tenía que esperar y dije que no...encima de eso cargaron a la tarjeta y no me quieren devolver el dinero. PESIMO
Business response:
We are so sorry for the inconvenience you had on arrival. Since this is an anonymous review, please reach out to us so we can review the situation and assist you further. Sincerely, Hotel Management
Update needed Noisey had to call front desk to complain about upstairs neighbors. Hotel needs to be updated. Felt really old and outdated
Business response:
We pride ourselves on delivering a pleasant hotel experience, and we apologize for the noise issues you experienced. We obviously have room to improve and we assure you we will. We also appreciate your observation about our facilities and hope to you again soon. Sincerely, Hotel Management
Extended Stay Away
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Candace, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Loud The shower dripped continuously and the traffic on 95 could be heard all night long.
Business response:
We apologize for the noise and the maintenance issues you encountered while you were here and regret the inconvenience caused. We have shared your feedback with the concerned teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Old and worn Room was as clean as it could get for the conditions of the room. Funiture was worn and pealing, kitchen was missing the Formica band around the counter top and the pressed board counter was molding around the kitchen sink area. Also table in room had paint (looked like nail polish) all over the top, paint around shower has huge water bubbles. I’m sure there’s a lot of mold behind that. Honestly we could have stayed at a motel 6 for a lot less money and in better condition. The room looked very used and old. The... read more
Business response:
Juan, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personnel à la réception très désagréable. Manque totale de professionnalisme. Des clients louches dans le stationnement. Nous avons eu peur pour notre véhicule. Le son de l'autoroute est très fort même à l'intérieur de la chambre
Business response:
We apologize for the noise and service issues you encountered while you were here and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We obviously have room to improve and, we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
I did not stay, it was too dirty!
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Project housing. Dirty, shady location. Room was tiny and filthy. Didn’t want to touch anything. Flipped mattress over and slept with clothes on.
Business response:
Please accept our apologies for not meeting all of your expectations and regret the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.