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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here Was horrible the staff wasn't helpful the elevator was down paid for a king bed and got a queen instead
Business response:
I am disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity to serve you in the future. Sincerely, General Manager
A horrible choice we made to stay here The air conditioning in the work day was hot and stuffy missing tiles in the bathroom missing pillows the TV kept turning itself off because the power plug was wrecked in the back of the TV microwave is dirty there was dirt on the floor The hotel staff that check this and could not care less that we were there took 45 minutes to check in why are employees using their cell phone when waiting on a customer's
Business response:
It is disheartening to read about your disappointment. I regret the condition of your suite and apologize for the service issue you experienced at the front desk. We hope you will consider giving us another chance to prove that we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
less than fair
Business response:
Mike, thank you for your candid review. We apologize for not delivering the experience you expected and regret any inconvenience caused. We hope you give us the opportunity to host you again and provide you with the stay you deserve. Sincerely, General Manager
Bad experience Font staff at check in was very slow , room was not ready 2 hours after the advertised check in time , sink was leaking in the room and no help until next day afternoon after talking in person to the manger
Business response:
Reem, We are sorry for the delay at check in as well as getting the repair completed. Thank you for bringing it to our attention so we could attend to it and make every attempt to ensure your satisfaction. Having you back as our guest would be appreciated. Thank you for your feedback. General Manager
Min fru och jag har åkt genom alla staterna i USA under de senaste 8åren och bott på många hotell i olika prisklasser.Med tanke på priset är detta bottennapp.I annonsen står att hotellet är nyrenoverat. Då borde man ha tagit heltäckningsmattan som var så smutsig att när vi gick med bara fötter på golvet så blev vi smutsiga under fötterna. Definitivt fick vi inget intryck av nyrenovering (rum303) Kontinental frukost....ett skämt för oss européer. Äckligt kaffe muffins o en havrebar som tom hästar borde avstå ifrån.Detta serve... read more
Business response:
Thank you for your recent stay and for your feedback. We would like to apologize for the issues you experienced during your stay. This type of stay is not typical of our hotel and the service we deliver. We appreciate your feedback and we do hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, General Manager
Nasty hotel It was the most horrific experience The room had roaches It was very dirty and nasty
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite, unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General ... read more
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to read about your experience as we truly take pride in our guest service efforts. The entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely, General Manager
Kind of dumpy This is a much older building than I'm used to for extended stay. I usually stay at the one a few miles down the road but this one was cheaper by $40. Turns out $40 makes a big difference. Hotel is in an iffy spot. Parking is super lmited and given the neighborhood, walking to your car at night could be an adventure. Carpets smelled old and musty. Smelled like it used to be a smoking room. Overall, glad I was only staying one night. Comfort level was only a 2.5 out of 5. Hotel value I would rate as a 2 out of 5... read more
Business response:
Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. Sincerely, General Manager
No smoking yet the rooms smelled of smoke and weed The toilet was backing up. Called for another room. He overed us a plunge to plunge it ourselves! Crazy. There were people smoking weed although there was a sign that said no smoking on the compound. Walk out your room there's people smoking in the hallways or on the steps. Honestly, here is good if you're just passing through quickly. Not vacation.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the plumbing problem and the smoke smell in the halls and stairways. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.