Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Tymisha, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Granvill, thank you for reviewing our hotel. We apologize for the smoke smell you experienced while you were here and for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned team to fix the problems you mentioned immediately. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Michelle, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Terry, thank you for your review. Please accept our apologies for the inconvenience you had due to the roaches in your room and that you felt unsafe due to the other guest at our property. We assure you that our pest control provider has serviced our property, and we’re working to ensure procedures are being followed to prevent future infestation. Also, know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment ... read more

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Ryan, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to fix the issues you mentioned.We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

William, thank you for your review. Please accept our apologies for the inconvenience you had due to the toilet in your room. We assure you that we have discussed your feedback with our maintenance team, and they are reviewing and fixing the issue.We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel Management