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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tacky hotel Terrible experience. We were desperate to find a room after having our flight cancelled with few available rooms in the city.As we walked up to our room an unpleasant order eminated from the elevator and outside terraces. There was hair in the sink and on the pillowcases. We slept on top of the covers fully clothed. Upon checkout the manager refused to give us a recept because he had not received Orbitz payment.
Business response:
Bonnie, please accept our apologies for the issues you encountered while you were here. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. We have shared your feedback regard to cleanliness with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Staff rude and unilateral decisions Kicked my wife and I out due to false complaints. Discussing woman at front desk. Rude. Would not verify complaints. Worked long day. In by 11 pm to find out no where to sleep. She was not a manager.
Business response:
Matt, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you wil... read more
Don't Do It lost power yet still was charged $20 over initial agreement. not a pleasant or acceptable accommodation whatsoever although one staff lady was fantastic, overall this is a nightmare stay that will cost u more than u thought
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
This is not a 3 star hotel Outside grounds dirty. A dirty wash rag was on ground by my doir for 3 days before hiuse keeping picked up. Air conditioner broke twice. Was moved to another room which in turn refrigerator was not working. Bahroom sink was stopped up. Reported this and staff did not inform me they have no maitantance personal on staff. All my food was ruined.Room next to me occupant was walking up down hallway all night. He woukd stomp loudky in room. First night i thought noise was from an unbalanced washer. Seco... read more
Business response:
Thank you for staying at our hotel and letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Not living up to their advertisements First of all .Travelocity charged me for a ringside bed and when I called the hotel they told me that they only have a queensize bed. The extra cash was never refunded to me. Another issue I had with them was that they allow you to check in at 3pm and then charge you an early check in fee if you want the room before 3pm witch means that the room is already ready before 3pm. That's foul business. The whole day is already gone by 3pm. I will never go there no more.
Business response:
I apologize for the disappointing stay you had with us. We are sorry to know that you were not pleased with our check-in policy. This is standard industry practice at reputable hotel chains. We hope you will consider us again for your stay whenever your plans bring you back to our area. We would love to provide you with a much better visit. Sincerely, General Manager
Bedbugs and Roaches! Front desk personnel very professional and accommodating upon check in. I've stayed with this hotel chain in the past without issues, however we were forced to cancel our second night's booking after seeing multiple German cockroaches appear in our room once the lights were dimmed. Upon check out I realized I had a bite of some kind on my arm and thought little about it until a few hours later I noticed there were actually multiple bites that continued to itch and burn. After closer examination I realize... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for your rating. We apologize for not living up to your expectations for the inconvenience you experienced while here. We hope you will consider staying with us again so that we can serve you better in the future. Sincerely, General Manager
Roaches everywhere in my room, when I got there my room wasn't available
Business response:
Please accept our apologies for disappointing you. We regret your experience at our hotel and will take this opportunity to ensure that we are providing our guests with the cleanest facilities and excellent service that they come to expect from us. I hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
Eaten by Bed bugs My girlfriend and I got eaten by bed bugs, I had to go walmart ,to buy bug spray,we had to spray the whole place and I still got bitten up,
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.