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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t Stay Here Again So I checked in got to the room relaxed for a bit. While laying on the bed the doors opens! A young lady said she was checking to see if the room was rented... I was in DISBELIEF! How about communicating with the front desk??? So you just walk into a room to check for That, seriously! The. Ok so upon checking in I ask the young lady at the counter what time is check out. She says it’s “starts” at 11am. Housekeeping came and knocked the door and she asked if we were checking out, I said yes. Ok by 12 ... read more
Business response:
Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Business response:
Justin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not for Me I stayed for one night at this Hotel and was not very amazed. The hotel was listed with free wifi and free breakfast. Unfortunately, I got neither one. Description stated that the reception is open 24 hours. Unfortunately, at 11 PM, the reception was closed. I could not even check out as I had to leave before the reception opened. The neighborhood looked a bit scary as I arrived late at night, and the hotel is close to the main road and a major highway (I95) so it was noisy. The bathroom sink was all stained and f... read more
Business response:
Michael, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I believe it's a Public Assistance hotel,the smell was bad
Business response:
Cedric, thank you for taking the time to post a review. We are sorry for the odor issue you experienced. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that our future guests never experience this problem. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management
Cockroaches, broken stuff and low grade items... Not the best hotel. The hotel is built on an area with flooding, which we experienced in the morning. Cockroaches were invading the room we stayed in, we had to get new bed sheets since we found a cockroach leg on the bed, and the rest of the cockroach on the ground trying to escape under the bed. The shower was leaking when we attempted to shower in that motel. There was a stove, but the pots, pans and plates looked like donation quality. There was a broken clock to top it al... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Orlando, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My 1 night in this hotel was enough to make me not ever use this chain ever again. I got no sleep!
Business response:
Sheryl, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
One of my worst hotel/motel experiences We arrived to an unfriendly front desk clerk. He seemed VERY uninterested in speaking with me at all. He provided NO information about the motel. The room had a kitchen, but NO utensils, plates, glasses, paper towels, not even an ice cube tray. The room had a bad odor. The toilet was backed up when we arrived. We called to have the toilet plunged. A staff member plunged the toilet a few times, and then left. I put one small tissue in the toilet, flushed, and it was still clogged. The n... read more
Business response:
Ryan, we are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
The fire alarm went off for almost two hours straight in the middle of the night.
Business response:
Simone, we appreciate you staying with us and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensure our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.