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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I left my TV on the afternoon of Feb 1. I returned to my room around 9:00 pm and the TV was off. I don't think it has a timer on it to shut off. My shower was dripping and there was water all over the floor. I took a shower the morning of Feb 1. but it looked like someone has turned the shower on and let it run. Very disappointed in these two things things happen in my room.
Business response:
Thank you for your feedback. Please accept our apologies for the difficulties you encountered during your stay with us. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to make sure future guest do not encounter the same problem. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I will never go back to this hotel. The room did not smell well, the drainage was not draining properly, the bathroom pipe continued to leak even after turning it off, the stove did not work. This is too many negatives. Normally, I can say at least one thing but unfortunately that’s not the case. I guess u pay for what u get!!! Don’t waste your time or money coming here!
Business response:
Tamara, thank you for your review. We sincerely apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We're also working with our maintenance team inspect and fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
F’ed up and fearful place to go at night I booked a hotel in downtown fort Lauderdale and I was redirected to a dirty dive! Druggies and drug dealers. I walked into the room was very dirty and the toilet had pee and solid matter inside. Because it was after 2am the booking staff couldn’t get me a different hotel which was unacceptable and not the kind of service expected. I’m 100% disappointed by this dangerous situation.
Business response:
Dear Ronnie, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
This was a hotel that did not even offer coffee and tea facilities to its customers. It was dank and dingy. The shower did not work properly, the vanity did not drain. I was surprised the toilet actually flushed. It was a slum in a shonky area. Do not use this place is my advice!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Tymisha, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bed bugs bit me up 4clock in the morning and thats bad
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.