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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
loud and not talking about the design room was extremely LOUD between hearing traffic on i-95 and another guest heavy footsteps all night we had NO SLEEP ALL NIGHT CALLED FRONT DESK AND THAT WAS A WASTE.OF TIME REFUND ME AND CREDIT MY FREE NIGHT STAY
Business response:
David, we are sorry to know your stay was impacted due to the noise issue and apologize that our team wasn't able to assist you appropriately with the issue. Your feedback is shared with our team as it will be used to improve our performance going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Penny, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Just say no The good reviews to this hotel are fake, there was no hot water, junky old furniture, roaches in the hotel room, neighbours smoking weed next to us, and the room had a funky odor.. I would just stay clear of this place..
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was so gross we checked out within 2 hours of checking in
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Needed a quick hotel and book without research. The hotel room had its ups and downs. The bed was comfy, I will give them that. The room wasn’t very clean. We had been driving for 15hrs so we didn’t wanna complain and go through the hassle of changing rooms. The bathroom fan was covered in dirt and mold. There was a stain on the wall near the kitchen area. All things that we could live with, but just not up to par.
Business response:
Chris, thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
It sucks I had to give them a 100 deposit when I stayed at the same hotel but different location and never had to pay a deposit
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. Please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bedbugs in Room This hotel had bedbugs. Walking past some rooms that smelled of marijuana. Remote had no batteries and under sink had dirty towels.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.