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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not stay, it was too dirty!
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Project housing. Dirty, shady location. Room was tiny and filthy. Didn’t want to touch anything. Flipped mattress over and slept with clothes on.
Business response:
Please accept our apologies for not meeting all of your expectations and regret the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The Place looked nice on the outside but the inside not so good. I payed $151. for a hotel that had an ac problem. Was going to stay for a week but canceled.
Business response:
Harold, thank you for staying with us. Please accept our apology for the air conditioner not working properly and for the inconvenience this caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Noreen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Had no idea We didn’t know where we were and booked this for a night. Last minute in a sleepy haze. We should have left right after check in. So dirty. Smelly. Uncomfortable. Night desk clerk was rude. Didn’t feel safe. Someone banged on our door at 2am. The breakfast was a bag of crackers, coffee and a granola bar. We got out early. Morning desk staff were very nice.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
Cockroach in room. Had to request kitchenware. No free breakfast as depicted online. Tv and room not as depicted online. Also, with limited channels.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your comment with regard to the cleanliness is shared with the housekeeping team to review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Don’t even consider this “hotel”. I was greeted by one of the rudest hotel workers that I have ever seen. The moment I saw her and heard her interaction with guests, I knew I made the wrong decision in choosing a hotel. After I made the wrong decision to stay I went to the room and knew I couldn’t stay here. The room was dirty and smelly and loud. After 60 seconds I went down to the front office and told them I couldn’t stay there. The unprofessional desk clerk checked me out and I left. this place needs to get checked out b... read more
Business response:
Mark, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Advertised emenities were not available The ever ties the minute T‘s coffeemaker toaster things like that were not available also the bathroom was not cleaned like it should be. The bedspread had a stain and these are things that should not be expected
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Hope you like the hood Ghetto, questionable, scary, sleezy and janky
Business response:
Thanks for being our guest. We are very sorry you felt unsafe while being here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep all of our guests secure. Please give us a chance to redeem ourselves and improve our impression on you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.