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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
overbooked again, will never come again
Business response:
Dear Bao, We sincerely apologize for the inconvenience you experienced with overbooking during your stay. We understand how frustrating this situation can be and regret that we were unable to meet your expectations. Please know that we are actively working to improve our booking procedures to prevent such issues in the future. We value your feedback and hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Moldy I had to leave become of mold
Business response:
Dear Herbert, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and well-being are important to us, and we're sorry that your visit was affected by this issue. Please be assured that we take your feedback seriously, and we'll work to address this matter to ensure a more pleasant experience for future guests.Sincerely,Hotel Management
Don’t go there, we didn’t stay there we have leave, dangerous area, prostitutes and people smoking marihuana, lady at the front desk ver rude fighting with another customer, bad bad!
Business response:
Dear Danny, We sincerely apologize for the disappointing experience you had during your visit. We understand how concerning it must have been to encounter such an environment, and we are truly sorry for any distress caused. Your feedback is important, and we are committed to addressing these issues to ensure a safer and more pleasant experience for all our guests. We hope you will consider giving us another chance to provide the quality stay you deserve.Sincerely,Hotel Management
Dated facility and not well kept. We arrived at midnight, and by 6AM, we left. Next door, a couple were fighting and screaming.
Business response:
Dear Alfredo,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand how disruptive noise and facility conditions can negatively impact your visit. Your comments regarding the facility's upkeep and the disturbance next door are concerning, and we will address these issues with our team to improve future guest experiences. We regret that your stay did not meet your expectations and hope you will consider giving us another chance to have a better experie... read more
No volveria a hospedarme ahi. Las habitaciones con un olor rarisimo asi como los pasillos del hotel. El desayuno poco y de mala calidad... algo mas?
Business response:
Dear Carlos,Thank you for sharing your feedback. We are truly sorry to hear that the smell in the room and hallways, as well as the breakfast experience, did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and we apologize for not delivering on that during your stay. Your comments are important to us, and we will address the concerns you raised to improve future experiences. We hope you will reconsider and allow us the opportunity to provide you with a better stay n... read more
Our stay wasn't reasonably the greatest First smelt horrible, eventually got it changed. Room we ended up with was spacious, but the floors were NOT mopped (slate floors) the tv remoted didn't work (ended back down to the lobby to sort it), then the next morning we discovered that we didn't have an ironing board (went on the hunt to find one, and then overtime the room we ended up with, I realize didn't smell too pleasant either even after I sprayed a scent bomb in the a/c vent. Not sure whats going on with this property, bu... read more
Business response:
Dear Kevin, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impecca... read more
No tenían control de la televisión y me dieron un cuarto sucio la primera vez es un relajo ese hotel
Business response:
Dear Maria,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the television and the cleanliness of your initial room. Providing a comfortable and well-maintained environment is our priority, and we regret falling short during your stay. Your concerns have been shared with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.