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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean but the extra 100 for the room after I had made the reservation that what I did like it not information .So I lost 100 when I book the room cause there is no refund. Bottom line I did get the room I did stay because of their clean up deposit
Business response:
Dear Pernell, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that not being able to stay with us is highly frustrating, and we deeply regret any distress this has caused. Allow us to check with our team to find out what went wrong. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
Do not book This place is horrible. Do not book. I stayed there one night the next day I left because the roach was climbing on my face in the middle of the night. Very nasty , not located in a good area
Business response:
Dear Diana, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Managemen... read more
Very run down. Dirty, unsafe neighborhood, in need of repairs, very sketchy, rough clientele. We won't stay again. We were fooled by the online photos which do not match the actual property. Interior was nothing like photos.
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to learn about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Dirty nasty and no customer service The room was not cleaned and then the teenager in the front desk gave me a broom to sweep the room
Business response:
Dear Osahon, We truly apologize for the cleanliness issues you faced, as we understand how important a clean room is for a pleasant experience. While we strive to provide quality service, it seems we fell short during your visit. Please know that we will take appropriate measures to address these concerns and prevent future occurrences. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
Dirty Dirty bathroom counter. Time for remodeling.
Business response:
Dear Elta, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Please return, and we hope to provide a better experience.Sincerely,Hotel Management
I did not stay as the guy at the front desk was extremely rude and the keys were not made for my room properly. After several tries and the rudeness I experienced, I left.
Business response:
Dear Shanna, Thank you for sharing your experience. We sincerely apologize for the rudeness you encountered at the front desk and the issues with your room keys. This is not the level of service we strive to provide, and your feedback is invaluable for our improvement. We understand how frustrating this situation must have been and appreciate your patience. Please know that our team will address your concerns to ensure a more welcoming environment for future guests. We hope you might consider giving us another chance to prov... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.