Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Jenifer, Thank you for reviewing our hotel. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in and check-out. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuine... read more

Business response:

Dear Samad, Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations and apologize for the issues with the appliances and cleanliness of your room. Regarding Wi-Fi, charges may apply for upgraded speed packages beyond the standard service included with your stay. Please know that we are committed to addressing these concerns and improving our facilities. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Dayane, Thank you for sharing your feedback. We regret to hear that your experience did not meet expectations. We understand the importance of providing a comfortable and well-maintained environment, and we are currently working on making necessary upgrades to enhance the overall guest experience. We truly value your comments and hope you will consider staying with us again in the future, as we aim to provide a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Bao, We sincerely apologize for the inconvenience you experienced with overbooking during your stay. We understand how frustrating this situation can be and regret that we were unable to meet your expectations. Please know that we are actively working to improve our booking procedures to prevent such issues in the future. We value your feedback and hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Herbert, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and well-being are important to us, and we're sorry that your visit was affected by this issue. Please be assured that we take your feedback seriously, and we'll work to address this matter to ensure a more pleasant experience for future guests.Sincerely,Hotel Management