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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NASTY!!! Room was dirty ,bathtub had mold ,sink was stained ,carpet was nasty and stained, no blanket provided no hair dryer, night tables were dirty , sink was clogged !!! The experience made me feel in a $30 hotel for 3 hrs and I paid mor that that for the entire night I LITERALLY SLEEP ON TOP OF THE SHEETS !!!! I am believe the owner lives like that !!!!
Business response:
Dear Yamil, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not meeting these expectations during your visit. Your experience does not reflect the level of comfort we strive to offer, and we are committed to improving. We hope you will give us another chance to provide you with a significantly better stay in the future. Your input is inva... read more
Room smell smoke...noisy outside
Business response:
Dear Hazel, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the room’s odor and external noise. We understand how disruptive this can be, and we deeply regret that your experience was affected. Please know that we take such concerns seriously and are actively working to address them. We strive to provide a peaceful and comfortable environment for all our guests, and we hope you’ll consider giving us another opportunity to offer a better stay in the future.Sincerely,Hotel Manage... read more
Very bad worst experience ever. Staff was sleeping, I had to call Customer service to contact staff member. First room was not clean, Staff gave me two other room keys. I was told to check and see if either room was clean. The bed had stains On sheets, My wife killed five roaches. The tub was not clean. I left the property Didn’t stay one night and I booked for two nights. I’ll never book again
Business response:
Dear Yurel, Thank you for sharing your experience. We deeply regret the unacceptable issues you encountered, from the lack of cleanliness to the service challenges. This falls far below our standards, and we sincerely apologize for the frustration and inconvenience caused. Your feedback has been shared with our team to ensure immediate improvements. We hope you will consider giving us another chance in the future to provide the quality stay you deserve.Sincerely,Hotel Management
Never again It smelled like cigarettes when it was a "smoke free" room. Sheets were dirty and couldn't sleep because of the other customers being loud in the middle of the night.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand how frustrating it must have been to encounter cigarette odor in a smoke-free room, and we are sorry that the cleanliness of the sheets did not meet your expectations. Additionally, we regret that noise from other guests impacted your ability to rest. Please know that we take these concerns seriously and will address them with our team to ensure a better experience for future guests. We appreciate your feedback and hope you’ll give ... read more
There were cockroaches on the bed and in the bathtub.
Business response:
Dear Isidro, Thank you for your feedback. We sincerely apologize for the experience you described. Cleanliness and guest comfort are top priorities, and we regret that we did not meet those expectations during your stay. Please rest assured that we are addressing this issue immediately with our housekeeping and maintenance teams to ensure it doesn’t happen again. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
Terrible It’s a dump to be honest. Rooms are falling apart. Not much of anything available. Lots of suspicious individuals and illicit activity. If you don’t book all nights up front you will be charged a $100 deposit each time and it takes 3-5 days to receive the credit back. They are not flexible at all.
Business response:
Dear Alexis, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. Thank you for your patience, and we hope you will give us a chance to welcome you on a future visit for the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.