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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arriving for check-in no one was at the desk for at least half an hour to forty-five minutes, the lobby was smokey, and people were there waiting for the front desk who I think went off property. The next morning asking for clean linen and towels, I was told to bring them to the office, I gave them my room number only to be told when I got back that my linen and towels had been taken by someone else, that night I had 2 sheets and no blanket
Business response:
Dear Marco,We sincerely apologize for the inconvenience you faced during your stay. Your concerns regarding check-in delays, cleanliness, and linen availability are deeply concerning, and we regret that your experience was not as it should have been. Providing a comfortable and well-managed environment is our priority, and we will address these issues internally. Thank you for your feedback, and we hope to have the opportunity to offer you a much-improved stay in the future.Sincerely,Hotel Management
The room was old and all items were old and in my opinion not safe for use. Luckily we just needed to sleep and go to early morning flight. This is an only option to go to airport for a one night stay and it’s only worth 49-69$.
Business response:
Dear Robert, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we regret not meeting your expectations. We have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having had this experience. We would love another opportunity to show you the great visit we are known for and that ... read more
Would never stay there again
Business response:
Dear Craig, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Nasty Terrible overall
Business response:
Dear Jorge,We sincerely regret that your experience did not meet expectations. Guest satisfaction is very important to us, and we apologize for any discomfort or inconvenience you may have encountered. Your feedback is valuable, and we take concerns like yours seriously as we strive to improve our services. If there are specific details you would like to share, we would appreciate the opportunity to address them. We hope you might consider giving us another chance in the future to provide a much better stay. Sincerely,Hotel ... read more
This property is unsafe and has several long term stay subsidized housing guests.
Business response:
Dear Rebecca,We sincerely regret that you did not feel safe during your stay. The comfort and well-being of all guests are our top priorities, and we take concerns about safety seriously. While our property accommodates a variety of guests, we strive to maintain a welcoming and secure environment for everyone. Your feedback is valuable, and we will review our policies to ensure all guests have a positive experience. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.Sinc... read more
Horrible experience It’s horrible experience, nothing is clean. I already requested refund it was not at all worth for the price I paid
Business response:
Dear Venkat, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management
Horrible This was the worst experience I’ve ever been to. I would not recommend it to no one, and it’s in a bad area with a bunch of drug dealers. Service was bad. The room was disgusting. The tub was disgusting. Just a horrible experience altogether.
Business response:
Dear Giselle, Thank you for sharing your feedback. We’re genuinely sorry that your experience did not meet your expectations. We take your concerns seriously and will address the issues you mentioned with our team to ensure they are improved. Our goal is to provide a clean, comfortable environment for all our guests, and we regret that this was not your experience. We appreciate your input and hope you’ll consider giving us another chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.