Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Danny, We sincerely apologize for the disappointing experience you had during your visit. We understand how concerning it must have been to encounter such an environment, and we are truly sorry for any distress caused. Your feedback is important, and we are committed to addressing these issues to ensure a safer and more pleasant experience for all our guests. We hope you will consider giving us another chance to provide the quality stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Alfredo,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand how disruptive noise and facility conditions can negatively impact your visit. Your comments regarding the facility's upkeep and the disturbance next door are concerning, and we will address these issues with our team to improve future guest experiences. We regret that your stay did not meet your expectations and hope you will consider giving us another chance to have a better experie... read more

Business response:

Dear Carlos,Thank you for sharing your feedback. We are truly sorry to hear that the smell in the room and hallways, as well as the breakfast experience, did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and we apologize for not delivering on that during your stay. Your comments are important to us, and we will address the concerns you raised to improve future experiences. We hope you will reconsider and allow us the opportunity to provide you with a better stay n... read more

Business response:

Dear Kevin, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impecca... read more

Business response:

Dear Maria,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the television and the cleanliness of your initial room. Providing a comfortable and well-maintained environment is our priority, and we regret falling short during your stay. Your concerns have been shared with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Yamil, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not meeting these expectations during your visit. Your experience does not reflect the level of comfort we strive to offer, and we are committed to improving. We hope you will give us another chance to provide you with a significantly better stay in the future. Your input is inva... read more

Business response:

Dear Hazel, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the room’s odor and external noise. We understand how disruptive this can be, and we deeply regret that your experience was affected. Please know that we take such concerns seriously and are actively working to address them. We strive to provide a peaceful and comfortable environment for all our guests, and we hope you’ll consider giving us another opportunity to offer a better stay in the future.Sincerely,Hotel Manage... read more