Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Shawna, Thank you for your feedback. We apologize for any confusion regarding the deposit process. Our intention is to ensure a smooth experience for our guests, and we understand how important it is to have clear communication about such policies. Your comments will help us improve our services and procedures. We appreciate your understanding and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for your feedback regarding your recent stay. We sincerely apologize for the presence of roaches in your room, as this is absolutely unacceptable. Your concerns are being taken seriously, and we will address this issue with our pest control team immediately. Cleanliness and comfort are our top priorities, and we appreciate you bringing this to our attention. We hope you might consider staying with us again for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Hector, Thank you for sharing your concerns. We are truly sorry to hear that you felt unsafe during your stay. Your safety is a top priority for us, and this is certainly not the experience we aim to provide. We are addressing this issue with our team to ensure that our property is secure and welcoming for all guests. We appreciate your feedback and hope to have the chance to offer you a safer and more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Isabelle, Thank you for sharing your feedback. We’re sorry to hear that you found the cleanliness of your room unsatisfactory. This is not the standard we strive for, and we are addressing the issue with our housekeeping team to ensure a thorough review and improvement. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much cleaner and more enjoyable stay in the future. Sincerely,Hotel Management 

Business response:

Dear Edith, Thank you for your feedback. We noticed your review was brief, and we’d like to understand more about your experience to ensure we meet your expectations. Your satisfaction is important to us, and we are committed to providing a better experience. We hope to have the chance to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Linniss, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the discomfort you faced. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such issues are addressed. On the positive side, it is nice knowing you were pleased with the staff's attentiveness. We hope to make improvements on your return trip and deliver better memories.Sinc... read more

Business response:

Dear MUHAMMAD, Thank you for your feedback. We’re sorry to hear about the unpleasant smell, AC filter issue, and pest concerns you encountered. This is not the experience we aim to provide, and we will address these issues immediately to improve our standards. Your comments are crucial in helping us enhance our services. We appreciate your patience and hope to have the opportunity to offer you a more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Kenneth, Thank you for bringing this to our attention. We are very sorry to hear about the cleanliness issues you encountered with the bathroom and sheets. This is not the standard we strive for, and we will address this with our housekeeping team to ensure it does not happen again. Your feedback is valuable to us, and we appreciate you letting us know. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management