This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was extremely dirty with dirt, trash and food under the bed. Microwave had rotten food and filth all over. The dresser in the room literally fell apart. Dogs barking and the smell of cigarettes and marijuana in the hallways. Sheets were itchy and smelled of old cigarettes. Overall just a nasty hotel throughout.
Business response:
Dear Rick, Thank you for sharing your feedback. We sincerely apologize for the unpleasant conditions you encountered, including cleanliness issues and maintenance concerns. This does not align with the high standards we strive to provide. We are addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. Guest comfort and satisfaction are our priorities, and we regret falling short during your stay. We hope you’ll give us another opportunity to provide a cleaner, more comfortable ex... read more
Bed bugs Bad!
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
You get what you pay for Furniture was old and tattered; bathtub was molded and water dripping all night in tub and periodically in kitchen sink.
Business response:
Dear Guest, Thank you for reviewing and staying at our hotel. We certainly apologize for the issues you encountered. This is not a usual occurrence, and we deeply regret that you had to experience this. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We welcome the opportunity to regain your trust the next time your travels bring you back to our area! Sincerely,Hotel Management
I would rate this place negative stars if i could. Went to our room and the hallway smelt so bad. We got into our room and the tv was blarring, the floor hasnt been swept in months pure filth. We turned back the covers and there was hairs all up in the blankets and sheets. The matteess protector was stained with blood and other bodily functions, the toilet seat was broken and there was even garbage in the cupboards that no one threw out. Ive never felt more unsafe in my life, i walked right out and the front desk woildnt giv... read more
Business response:
Dear Amanda, Thank you for your feedback. We sincerely apologize for the experience you described, as it does not meet our standards for cleanliness or safety. Please know that we take such concerns seriously and will address the issues with our housekeeping team immediately. We also regret any discomfort caused by the situation at the front desk and will work to improve our communication regarding refunds. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, i... read more
It had a bed
Business response:
Dear Daniel, Thank you for your feedback. We're glad to hear that you found the bed satisfactory during your stay. However, we strive to provide a more comprehensive experience and would love to know how we can enhance your future visits. Our team is dedicated to ensuring guest satisfaction, and your input is invaluable. We appreciate your patronage and hope to welcome you back soon for an improved experience! Sincerely,Hotel Management
1st room they put me in was filthy. Everything in the room, countertops, night stands, tables, bathroom, floors were nasty.A/C didnt work but the heater was on so it was warm in the room so i had to open the windows to cool it off just to listen to the freeway. Fridge didnt work and when i opened it it smelled horrible. No blankets on the bed, just a the sheets. I got in about 1:30 in the a.m. The night staff looked very unprofessional and not well kept so it explains the filthy room. The day shift was better and put me in a... read more
Business response:
Dear Clinton, Thank you for your feedback. We sincerely apologize for the condition of the first room and the issues you encountered with cleanliness and amenities. This is far below our usual standards, and we will address these concerns with our housekeeping and night staff to prevent this from happening again. We’re glad the day shift was able to relocate you to a better room, but we regret that it still didn’t meet your expectations. We hope you'll reconsider and give us another chance. Sincerely,Hotel Management
The lobby was filty. They first gave us room 301, I walked in and all off the kick plate was falling off the wall. The stove had rice stuck to the burner. The kitchen counter has rice and spaghetti on it. The floors were dirty. I went back down to the checkin counter, they gave me room 305. The kick plates were falling off the wall. The bathroom sink drain was dirty, the ledge of the sink counter was dirty. The shower curtain rod was rusty, tge shower curtain was moldy, the towel rod where you hang your wash cloth was moldy.... read more
Business response:
Dear Janet, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we deeply regret the inconvenience it caused. Your detailed feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately. We understand your frustration, and we are committed to making the necessary improvements to ensure this does not happen again. We... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.