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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing to stay at Extended Stay America Fort Wayne South.
We like that it was close the the airport. The morning desk lady was very nice. Things that we did not like: Someone had been in our room previously and sat on the bed and used the toilet. There was not any shampoo for us to use and 1 small bar of soap. There were only 2 washcloths and 2 towels for 4 people. There were not any cups and no ice available. The evening lady seemed annoyed, but she did help clean the toilet.
Business response:
Dear dorothy e., Thank you for choosing our hotel. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we're addressing the cleanliness and amenities issues with our housekeeping team to ensure such oversights are avoided in the future. Your compliments regarding our morning desk staff are greatly appreciated. We're committed to providing a pleasant experience for all guests and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manageme... read more
Great 1/2-hour check-in experience! sigh to pay at the hotel, but they would not allow me to pay at the hotel - then charged a $100 additional fee since I was booking a room for a potential employee we flew in for an interview because we are a Fort Wayne-based company. I eventually got to pay for the hotel after an embarrassing exchange at the front desk, and who knows if the hundred dollars will come of my card. At this point it has not … This should not have been so clumsy nor unprofessional. But it was and Thanks Hotels.c... read more
Business response:
Dear Guest, Thank you for your feedback about your stay at our hotel. We sincerely apologize for the inconvenience and embarrassment you experienced. This does not reflect the standard of service we strive to provide. Your feedback is taken seriously, and we're investigating the issue to prevent recurrence. We understand the importance of a smooth payment process, especially for business-related stays. Please rest assured that we're addressing this matter promptly. We value your patronage and hope to have the opportunity to ... read more
It smelled like musty Arabs and like an Indian restaurant, there was boogers on the bathroom walls, went to use tissue in the bathroom to blow my nose and the tissue paper smelled nasty. Like throw up. Don’t recommend. The breakfast was a nasty muffin and granola bar. Not worth the money. Weird people hanging out in the hallways or sitting on the floors. Third floor which we were on someone was smoking in the hall way. Don’t recommend and will not come back again.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Please know that cleanliness and guest satisfaction are our top priorities, and we are truly sorry for falling short of your expectations. We take your comments seriously and will address them with our team to ensure such incidents do not recur. Your experience does not reflect our standards, and we appreciate your honesty in bringing these concerns to our attention. We hope you will give us another chance... read more
It was not a good experience. No housekeeping was done. Couldn't get extra clean towels. Dogs barking all night I was there because I was having a lung removed at Lutheran Hospital couldn't get any rest. There was not a hair dryer in room either
Business response:
Dear Adriane, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will ... read more
When under dog reservation and paid in full and arrived and was charged more again for a dog. No breakfast as allocation started, mold on shower curtain, over all wasn’t clean.
Business response:
Dear Lynsee, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are committed to making sure this does not happen again, and we are grateful for your patience du... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.