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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for completing the survey. We appreciate all feedback.
I’ve never experienced an overnight stay as bad as this. The smell inside of the hotel was nauseating and unbearable. The room was extremely dirty, bathroom and kitchenette was disgustingly filthy. Overall, was highly concerned with the cleanliness or the lack there of, so I decided to check out early.
Business response:
Dear Diontez, Thank you for your feedback. I’m deeply sorry to hear about your experience. Cleanliness is a top priority for us, and it’s clear we fell short during your stay. We will address these issues with our housekeeping team to ensure a thorough cleaning process and improve our standards. We understand your decision to check out early, and we regret that we did not meet your expectations. We hope to better serve you in the future.Sincerely,Hotel Management
Business response:
Thank you for completing the survey. We appreciate all feedback
Business response:
Thank you for completing the survey. We appreciate all feedback
Business response:
I am sorry we did not meet your expectations.
Dog hair was everywhere which means that the room was not swept or mopped, had an allergic reaction
Business response:
We are so sorry this has happened. I will speak with my housekeeping staff in regards to your stay.
I checked in after a grueling day in the heat, I was standing at the counter and instead of the receptionist coming to me, she tapped the counter and said down here. Got to the room, the floor molding was coming off the wall, it was 90 degrees outside, the curtains were open, sun shining in heating the room and the air off. The iron didn't work, and after walking around bare foot my feet were black. The bed was fine, bathroom ok, you had to send down for whatever you wanted in the kitchen area, they didn't even provide a cof... read more
Business response:
Dear Deb, We apologize for the inconvenience you encountered during your stay. It's important to us that all guests feel welcomed and comfortable from the moment they arrive. We regret the issues with room maintenance and amenities not meeting expectations. Your feedback is crucial as we continually strive to improve our services. We understand your concerns and apologize for any disappointment caused. We appreciate your candor and hope to regain your trust in future stays, wherever you choose to stay.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.