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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown and dirty place Did not stay as it was rundown and dirty looking when I pulled up.
Business response:
Dear Lori, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We will discuss your comments with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
The toilet wasn’t working, it smelled of smoke, there were so many drunk people out in the hallway yelling, we checked out immediately and went to a different hotel for the night
Business response:
Dear Kimberly, It was a pleasure to welcome you to our hotel, and we appreciate your candid feedback. We want to apologize for the concerns with the toilet in your suite, the smoke smell, and the inconvenience this caused you. We certainly understand how frustrating it can be when these issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
I would have liked to get the room that was booked through Expedia. Which I arrived I was told “we don’t have any rooms available. We were overbooked.
Business response:
Dear Quinn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Mana... read more
Don't trust this hotel,tell u no rm when check in We booked a 2 double beds room, but got a single bed room when we checked in at 9pm. Was told nothing they can do, live 4 py in a double bed or refund us. We need to get up eat next day, do not have time to find another hotel. We ended up one person slept on floor. We booked the room a week ago, no one called us about it. The worst service and experience in the past 30 years.
Business response:
Dear Guest, Thank you for being our guest. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Room cleaning was inadequate. Staff mostly unable/not trained.
Business response:
Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Our associates are dedicated to ensuring your stay with us is as comfortable as possible. We eagerly anticipate the opportunity to demonstrate our services to you during your upcoming visit.Sincerely,Hotel Management
Don’t stay here Room was poorly swept and debris swept out into hall. Pillows were covered in plastic and terrible to sleep with,bed was hard, thin linens and covering, furnishings old and showing signs off tearing and warping, bathroom floor was warping up and dirty, stained bathroom sink, I had no idea how run down the place was going to be for $100 a night
Business response:
Dear Becky, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Brought my 5 lb pup and if they even try to blame me for any of the spots on the carpet or the spots on the bed skirts (ick) they will have a fight on their hands. This place is in serious need of a redo. Someone obviously almost started a fire on the stove so the molding is burned and there are burns on the kitchen countertop. The rug looks like something from a horror film. The kitchen Floor looks dirty and if I weren’t so tired, I would simply leave, but only staying for the night. Thank goodness and never again.
Business response:
Dear Paula, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The property itself is okay, but in the morning as I exited the elevator, the clerk checked me out. I wasn't ready to check out as I needed to do lots of coordinating on my phone due to the accident I had the night before that severely damaged my car. Because she checked me out very proactively, I couldn't access wi-fi. I had already used a ton of my data the previous night due to being stranded on the interstate...she should have waited until I turned in my key and indicated I was ready to check out. I was not happy and pro... read more
Business response:
Dear David, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We appreciate your feedback and would love the opportunity to provide you with the hospitality yo... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.