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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad room - horrible breakfast! The bed was the only good thing about our stay! I must say that it was very comfortable. However, sink was stained, fridge was stained, tub was very slippery, water in shower leaked, no small bottles of shampoo/conditioners etc. as advertised, missing pillow, no kitchen accessories etc. Free breakfast? Horrible small pre-packaged muffin and coffee. No fruit, no breakfast bars, bagels, etc. Nothing else.
Business response:
Dear Jeffrey, Thank you for sharing your feedback with us. We are glad to hear that you found the bed comfortable, but we sincerely apologize for the various issues you encountered during your stay. The conditions you described do not reflect our standards, and we are addressing them with our housekeeping and maintenance teams to ensure improvements are made. Regarding breakfast, we apologize for the limited offerings and appreciate your feedback on this matter. Your experience is important to us, and we hope you will give u... read more
Not happy with hotel. Reservation made early for accessible room and put somewhere else instead after everything was confirmed weeks prior
Business response:
Dear Robert, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room assignment. It is disappointing to hear that your reservation for an accessible room was not honored despite being confirmed weeks in advance. We are addressing this issue with our team to ensure it does not happen again. Your comfort and satisfaction are important to us, and we hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Business response:
We are sorry we did not meet your expectations, please reach out to the hotel and ask for a member of management we would like to hear about your stay with us.
Business response:
I'm so sorry we did not meet your expectations.
Thumbs down from me The first room had a wash cloth over the shower curtain rod and the bathroom sink and microwave were dirty. The second room had a person and a dog in it. I think a squatter. The third room was ok. The breakfast was just breakfast bars and cellophane wrapped muffins. Thumbs down from me.
Business response:
Thank you for your feedback. I will be sure to share this with my team.
I didn't like that the ac and frig wasn't working properly in my room. They couldn't fix it as it was a Sun and they had no other room open for me and I had already pd. I'm waiting for my money returned to me.
Business response:
Dear Tamara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I already did. The ac and frig wasn't working properly. No other room was open. Waiting for money for room to be returned to me.
Business response:
Dear Tamara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
My check-in was delayed by an hour, the room was not cleaned properly. Filthy microwave, the AC did not work, the tub faucet was leaking and the room stunk from pot smoke.
Business response:
Dear Gabriel, We deeply apologize for the multiple issues you encountered during your stay. It is unacceptable that your check-in was delayed and the room was not up to our cleanliness standards. We regret the inconvenience caused by the maintenance issues with the microwave, AC, and tub faucet. Additionally, we take reports of smoking violations very seriously and have measures in place to address such incidents. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these concerns with... read more
Business response:
Thank you for choosing to stay at Extended Stay America Fort Wayne South.
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.