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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My check-in was delayed by an hour, the room was not cleaned properly. Filthy microwave, the AC did not work, the tub faucet was leaking and the room stunk from pot smoke.
Business response:
Dear Gabriel, We deeply apologize for the multiple issues you encountered during your stay. It is unacceptable that your check-in was delayed and the room was not up to our cleanliness standards. We regret the inconvenience caused by the maintenance issues with the microwave, AC, and tub faucet. Additionally, we take reports of smoking violations very seriously and have measures in place to address such incidents. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these concerns with... read more
Business response:
Thank you for choosing to stay at Extended Stay America Fort Wayne South.
Coffee was totally undrinkable. Staff were unresponsive. TV was very small compared to size of room and was close to impossible to navigate with the remote. Found screws under our car in the parking lot.
Business response:
Dear Timothy, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
I wouldn’t stay there again if it was the last place on earth. I’d sleep in my vehicle.
Business response:
Dear Rowland, Thank you for staying with us. Please accept our apologies for not meeting your expectations. We understand that everyone's needs and preferences differ, and we aimto provide every guest with an excellent visit; therefore, we are sorry this was not your experience.If you ever reconsider, we would love to give you a more positive experience. Your feedback is valuable to us.Sincerely,Hotel Management
Business response:
Thank you for choosing to stay at Extended Stay America Fort Wayne South.
Failure on 3 levels Hotels.com took my money but I was not allowed to stay in the room I paid for due to a glitch in technology regarding check in times at the Extended Stay America. The Extended Stay America desk person treated me with no humanity. Despite having a record of my reservation, she lied (or was misinformed) about who canceled my reservation and who was to blame. After talking to Extended State America after the fact for an hour, the problem was an Extended Stay America computer glitch. The desk person blamed Ex... read more
Business response:
Dear Tim, Thank you for sharing your experience, and we apologize for the frustration and inconvenience you encountered due to the technology glitch and subsequent miscommunication. We understand your disappointment and regret the lack of empathy you experienced from our staff. We are addressing this issue internally to prevent similar incidents in the future. Your feedback is important to us, and we appreciate your understanding. We hope to regain your trust and welcome you for a much-improved stay in the future.Sincerely,H... read more
Business response:
Thank you for choosing to stay at Extended Stay America Fort Wayne South.
We like that it was close the the airport. The morning desk lady was very nice. Things that we did not like: Someone had been in our room previously and sat on the bed and used the toilet. There was not any shampoo for us to use and 1 small bar of soap. There were only 2 washcloths and 2 towels for 4 people. There were not any cups and no ice available. The evening lady seemed annoyed, but she did help clean the toilet.
Business response:
Dear dorothy e., Thank you for choosing our hotel. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Rest assured, we're addressing the cleanliness and amenities issues with our housekeeping team to ensure such oversights are avoided in the future. Your compliments regarding our morning desk staff are greatly appreciated. We're committed to providing a pleasant experience for all guests and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manageme... read more
Great 1/2-hour check-in experience! sigh to pay at the hotel, but they would not allow me to pay at the hotel - then charged a $100 additional fee since I was booking a room for a potential employee we flew in for an interview because we are a Fort Wayne-based company. I eventually got to pay for the hotel after an embarrassing exchange at the front desk, and who knows if the hundred dollars will come of my card. At this point it has not … This should not have been so clumsy nor unprofessional. But it was and Thanks Hotels.c... read more
Business response:
Dear Guest, Thank you for your feedback about your stay at our hotel. We sincerely apologize for the inconvenience and embarrassment you experienced. This does not reflect the standard of service we strive to provide. Your feedback is taken seriously, and we're investigating the issue to prevent recurrence. We understand the importance of a smooth payment process, especially for business-related stays. Please rest assured that we're addressing this matter promptly. We value your patronage and hope to have the opportunity to ... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.