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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel! It was terrible. First it says free breakfast, they packs of oatmeal, coffee or tea only. Second I asked for clean towels, made go upstairs and bring them the dirty ones. Then tell they didn't have any clean ones yet. Had to wait until the night to get some clean ones.
Business response:
Dear Guest, Thank you for sharing your review. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We very much appreciate you bringing this to our attention, and we will address this adequately. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management
Nothing
Business response:
Dear Michael, Thank you for taking the time to share your review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
I reserved and paid for two king rooms… one was a pull out couch with bar in middle that kept me awake all night… other room was a double bed… no ice and breakfast was tiny granola bars
Business response:
Dear Janice, Thank you for staying at our hotel and sharing your remarks. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
We paid for a king and got a queen. We were told that it was a result of overbooking but there was nothing that could be done about it and a partial refund was not an option.
Business response:
Dear Shari, Thank you for sharing your feedback. We apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
Some of the electrical outlets did not work. The stove top smoked. Front desk came and confirmed the problem and then walked away making excuses.
Business response:
Dear David, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance to welcome you. Sincerely,Hotel Management
Room was dirty no ice machine hallway smelled like pot
Business response:
Dear Jason, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Run down
It’s a brothel do not stay here
Business response:
Dear Guest, thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.