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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We paid for a king and got a queen. We were told that it was a result of overbooking but there was nothing that could be done about it and a partial refund was not an option.
Business response:
Dear Shari, Thank you for sharing your feedback. We apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
Some of the electrical outlets did not work. The stove top smoked. Front desk came and confirmed the problem and then walked away making excuses.
Business response:
Dear David, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance to welcome you. Sincerely,Hotel Management
Room was dirty no ice machine hallway smelled like pot
Business response:
Dear Jason, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Run down
It’s a brothel do not stay here
Business response:
Dear Guest, thank you for taking the time to review our hotel. We are truly sorry your visit was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
We needed a good night of sleep before an early departure. A party was going on in the rear parking lot with bass so loud our room was shaking. I asked the front desk at 10 pm for help and she said don't worry it will stop by 11. It was still going at midnight.
Business response:
Michael, thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are also sorry for the noise issues you encountered due to another gust on the property which disturbed your sleep. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allo... read more
Hotel staff checked me into the room before I even arrived and charged me. Booked a double room and was given a single due to be being checked in without being present. Was told they did not have sheets or blankets and the room and bed were soiled on arrival. Unpleasant staff and unwillingness to resolve issues for guest. Truly disappointing experience!
Business response:
Benjamin, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our team regarding the service issues you encountered, and rest assured, we will take steps to elevate our se... read more
Will not stay again The furnishings were minimal at best and several dirty items were left in the room, towels, used Kleenex, used bar of soap....
Business response:
Gary, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you outlined. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.