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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We needed a good night of sleep before an early departure. A party was going on in the rear parking lot with bass so loud our room was shaking. I asked the front desk at 10 pm for help and she said don't worry it will stop by 11. It was still going at midnight.
Business response:
Michael, thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are also sorry for the noise issues you encountered due to another gust on the property which disturbed your sleep. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allo... read more
Hotel staff checked me into the room before I even arrived and charged me. Booked a double room and was given a single due to be being checked in without being present. Was told they did not have sheets or blankets and the room and bed were soiled on arrival. Unpleasant staff and unwillingness to resolve issues for guest. Truly disappointing experience!
Business response:
Benjamin, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our team regarding the service issues you encountered, and rest assured, we will take steps to elevate our se... read more
Will not stay again The furnishings were minimal at best and several dirty items were left in the room, towels, used Kleenex, used bar of soap....
Business response:
Gary, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you outlined. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
We called and told them that we were going to be a late check-in. When we arrived they had given our room away.
Business response:
Michael, we were disappointed to read about your experience and are sorry for not being able to accommodate you. We apologize for the predicament with your reservation and realize you must be frustrated. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
The front desk lady was very professional and nice,but i had been on the road for two days and get to the hotel police all in the hallway dealing with individual get to my room to settle down and take a shower and the shower is broken and dripping all night long this is suppose to be a major hotel corporation its unacceptable for $100.00 dollars a night Motel 6 maintenance is taken care of
Business response:
Cecil, thank you for staying at our hotel and for sharing your observations. We would like to apologize for the issue you encountered. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
There was a stench to this air and also, the room was clearly not wiped down.
Business response:
Takai, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.