This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good rate, but issues We picked this hotel so we would have a kitchen to cook in. When we arrived we discovered the kitchen did not have anything in the cupboards ... no plates, no glasses, no silverware, no pots, etc. We stopped by the desk and asked for these items and they said they would bring them up. This never happened. The bathroom was old and the fan made a very loud banging sound when you turned it on. The coat closet is behind a hanging drape. The free breakfast is basically granola bars and coffee. The price was... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to provide you with the stay you deserve. Sincerely, General Manager
Keep looking This place is filthy. From the parking lot and landscape areas covered with cigarette butts, trash cans overflowing, trash bags with trash strewn around,empty cases of beer bottles. The room smelled like a locker room. The only reason I stayed was due to exhaustion after traveling all day.
Business response:
I apologize for the cleanliness issues you encountered during your visit. Your feedback has been shared with our Executive Housekeeper and steps are being taken by the team to ensure that this does not happen again. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
BED BUGS IT WAS HORRIBLE. THE ROOM MY FAMILY STAYED IN HAD BED BUGS. IMAGINE GETTING THAT CALL AT 4 IN THE MORNING SAYING COME "COME GET ME THEY HAVE BED BUGS" I HAVE YET TO HEAR BACK FROM THE MANAGER. THIS WAS THIS PAST WEEKEND.
Business response:
We take comments such as this seriously, so we thank you for providing the information. Please accept our apologies for the concerns outlined in your feedback and for the lack of response by our staff. Please know, we have policies and procedures in place to make sure we do not have problems such as this, and while I feel this was an isolated event, we will certainly have the room thoroughly inspected and treated. Having the opportunity to have you as our guest again would be our pleasure. Thank you, General Manager
Bed was a disappointment. In addition, there was no public restroom in the lobby.
Business response:
Thank you for staying with us and for reviewing your experience. Please accept my apologies for the issues you encountered while here. Be assured I take feedback such as yours to heart and will use it to fine tune our procedures to better serve you. I hope you will give us a chance to make a better impression on a future visit. Sincerely, General Manager
Bad Went through Expedia for the motel room got there at 8:30 and there was high school state finals in the area. There was a massive amount of people trying to check in with only one clerk, felt sorry for the guy but I was rejected because went through Expedia and had to go to another motel that was 15 miles away.
This hotel is a disgrace Filthy rooms, filthy public areas, the staff's idea of addressing problems is to write it down in a log book. The kitchenettes don't even have any cooking implements or dishes. You might as well go camping.
MEDIOCRE. NO HOUSE KEEPING UNLESS REQUESTED AND YOU HAVE YOUR 1 MB INTERNET SPEED GUARANTEED. GOOD LUCK IF YOU WANT TO UPGRADE IT. BREAKFAST GRAB AND GO IS A JOKE.
Plus is food is close to walk My car was stolen from right in front of hotel. They do not have outside cameras. FD did not have numbers to taxi service or rental companies nor did they offer to look them up. Bathroom door handle broken, sewer problems,
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.