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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigerette smokers heaven. If you love a hotel that smells like cigarette smoke no matter where you go then this is a hotel for you. Even says if you smoke in at room there is a $250. Don’t believe it’s being enforced.
Business response:
Thank you for your review. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Felt deceived by previous ratings. The walls and ceiling are paper-thin. We could hear every noise in the hall and when the person staying in the room over ours woke up, we had to wake up also because we could hear everything. The breakfast consisted of one-bar Granola bar packages and gas-station bought muffins.
Business response:
Jose, we appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Disappointed I stayed at this hotel previously a few months ago. Though not a 4-5 star facility, I liked it because it was close to a lot of restaurants, shopping, the interstate, and the campus of TCU. The beds we're also comfortable. This latest stay was the total opposite. The first room we we're booked had a broken AC unit. We were assigned a new room, which was better but we found a patch of mold in the bathroom ceiling, and two of the light fixtures had burned out bulbs. The front end clerk who assigned our room didn't... read more
Business response:
Bob, although you liked the comfort of our beds and kitchenette in your room, please accept my sincere apology for the difficulties you encountered with our rooms. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Dan, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Could not get the room requested, asked for handicap accessible. Not provided. First room had to walk through some construction before being changed. No one willing to step up and make things right.
Business response:
Lonnie, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice, and for the service issues, you faced during your stay. Your feedback will be used as a training tool to improve our future guests’ experiences. On your next visit, please choose a room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Arrived to my hotel, People walking in the parking lot left and right asking for money. Entered my hotel room and found blood on the sheets of the bed. Requested items to be brought up but not enough staff so i had to go to the front desk to get my items.They do not provide housekeeping unless you stay longer than a week. When I booked this room, it stated breakfast would be available, there was no breakfast. Really this stay was very unsatisfactory altogether.
Business response:
Emma, first and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely,... read more
Gave our room away! Gave our room away! Extended Stay got greedy and overbooked. We showed up and they said “sorry, find another hotel”. Hotels.com made it right. But extended stay is not okay.
Business response:
Thomas, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.