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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us a second chance, so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Reservations They didn’t tell us we needed a deposit and they canceled our reservation with out our knowledge. When we tried to get it back they told us they were booked. They had bad attitudes. They need to be talk to about how they talk to people.
Business response:
Jain, please accept our sincere apologies for the reservation mix-up and the service issues you encountered while here. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
Unhappy I booked for 2 days and then cancelled after the first night. I was itchy all night on a uncomfortable mattress. I felt a bug crawl on my foot. I went across the street to la Quinta and it was wonderful for around the same price
Business response:
Thomas, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Roaches They have roaches....need I say more? It was disgusting and it's disgusting of them to expect a person to pay to stay in a room with roaches. The staff was very friendly and helpful. I was informed that even though they have kitchens in the room they don't stock any dishes because people steal them. Nice....they think I'm a thief that wants to steal dishes from their roach infested rooms. Never again will I stay there. There is another Extended Stay in between Target and Saltgrass Steakhouse in the same area (about 2... read more
Business response:
Thank you for your review. Although you liked the service provided by our staff, we are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. W... read more
Crack hotel A homeless guy live under the stairwell Manager allows it to take place I pay for a room while homeless stay free
Business response:
Sally, we were disheartened to see that we did not live up to our usual standards. We appreciate your feedback as we always want to provide our guests with an excellent stay. Please don't hesitate to reach us out at our hotel if you would like to share more of the details. Sincerely, Hotel Management
Manager is not in control There is a homeless person living under the stair way , needles are in the ground And the manager is allowing this to take place
Business response:
Sally, we regret your disappointment. Our first priority is to make sure you receive outstanding service, so we are sorry we fell short during your visit. Thank you for bringing this to our attention. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Mildew on sheets. Mold on walls. My mom broke out Rooms not cleaned daily. Towels and bed sheets have mildew on them. Will never stay at another extended stay
Business response:
Please accept our sincere apologies for the cleanliness issue in your room. Your feedback is important so it is discussed with the housekeeping team to ensure your room receives a deep-cleaning. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. This service is provided to our guests upon request at a minimal fee. We understand the frustration and truly hope you will offer us another opportunity to serve you much better at a future date. Sincerely, Hotel... read more
No breakfast I went to breakfast bar at 7 am and I was handed out a breakfast bar. No hot water for chocolate. Coffee tasted old.
Business response:
I apologize for the disappointing stay you had with us. I am sorry to know you were not pleased with our complimentary grab-and-go breakfast. Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.