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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at the check in desk upon arrival for over 10 minutes. Elevator dirty, phone in room dirty, flooring in the elevator area cracked and dirty. Leaking shower that couldn't be fixed as no maintenance workers are available on weekends so we were told.
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give ... read more
Hotel was clean , bed was hard ! When I checked in I asked since they where pet friendly hotel do they have rooms , that has been pet free ! Like some hotels keep pets on certain floors ! Because if there’s Any fleas I get ate up by fleas !She said ok. But not the case I got multiple flea bites needless to say I am allergic to flea bites my arms and legs have big swollen bite on them ! My husband never gets bit he also got bit ! The lady a counter said oh sorry !But now a trip to the doctor!!!
Business response:
Ramona, we are so sorry to learn about this incident. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. While we feel this was an isolated event, the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Filthy and reeks of smoke This place is filthy and smells. The trash in the room had not been emptied and although it is a non-smoking hotel, the place reeked of smoke. The sink was dirty, the carpets not vacuumed and stained. The elevator floor was disgusting. The gentleman on duty was very nice and moved us to a new room and apologized. We chose the place because of the location and it had supposedly been remodeled. It is very close to my daughter's apartment.
Business response:
Robyn, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your rooms and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
We will never stay here again. Poor management!! Booked 2 rooms at Extended Stay America-Ft. Worth-City View. Booked through Expedia. Instead of booking online I called because the crew would not get there until early in the morning. Expedia agent stated that this was noted on reservation and everything was fine. We called the hotel when we got within 2 hours of arriving and clerk said all was fine. When the men arrived the clerk said we were not in the system even though we had confirmation email. When they showed her the c... read more
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Out of coffee. Smoke detector hanging from the ceiling. Door key didn’t work great.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Sucked Bed was uncomfortable; bed skirt had sticky crap down the side of it; floors were also sticky (super gross); pillows didn't help at all...couldn't even tell I was using one...used my arm as a pillow; shower faucet didn't turn completely off so it dripped the entire time; they don't clean your rooms so we had to go to the front to ask for more towels; and they shouldn't even say they have breakfast cause it's not!! Never again!!!
Business response:
Cathy, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Ashley, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Rooms not ready We had requested things in advance, got to the hotel late and had to wait for what we had already requested.
Business response:
Thanks for choosing us and sharing your review. We sincerely apologize for the wait-time issue you experienced with regard to check-in. Your feedback is discussed with the concerned teams in an effort to deliver better service moving forward. Please give us an opportunity to serve you better on your future visit to our city. Sincerely, Hotel Management
Horrible I did not appreciate them not wanting to help accomodate my pregnant wife. The bathroom was leaking. Room smelled like cigarretes when it was a non smoking room. The neighbors dog would keep me up at night when i had to wake up early in the morning for work.
Business response:
Isaac, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.