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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel was totally booked i did not stay at this hotel - i made the reservation through hotels.com and upon arrival was told the hotel was full.
Business response:
Rosendo, please accept our apology for not having your suite available when you arrived at our hotel. We understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We hope you will give us another opportunity when you are in the area. Sincerely, Hotel Management
Laundry was out of order, no coffee pot in room. Coffee pot in lobby coffee was cold.
Business response:
Thank you for spending some time to evaluate your stay. We apologize for not meeting your expectations and that you were unable to utilize the laundry facilities. We will discuss this with our maintenance team for their review and action. As per our brand standard requirements, we keep the coffee maker at the front desk rather than leaving them in the suites. We hope you will allow us an opportunity to be of service. Sincerely, Hotel Management
Inattentive No one ever came to the front desk lobby to check me into the room. I left the hotel after waiting 30 minutes.
Business response:
Rachel, thank you for being our guest. We sincerely apologize for our associates not being present at the front office on your arrival. Such lapse in service is not acceptable, and we assure you to look into this situation. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Hotels.com dropped the ball! Big time! Warned! Hotels.com did not even reserve a room with Hotel. We got to the hotel and they told us we had no rooms available. After traveling with my family for 9 hours we had to go driving around to look for another hotel room somewhere. Hotels.com has never done this before but I will never be using them again. I have booked over 60 rooms over the past three years with hotels.com and I will take my business elsewhere from now on! It was embarrassing and shocking all the same time.
Business response:
Breanne, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time due to the third-party website. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Got to the hotel and even with 2 rooms confirmed, was told they were sold out and my family had no option but to be turned away and had to leave.
Business response:
Brian, thank you for sharing the specifics of your stay with us. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
It is like a drug and Prostitutes
Business response:
Michael, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.