This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was unsafe, and our room smelled like cigarettes and musty mold. It was cheap in price but i woke up with a headache and there was a trash bag over the smoke alarm. The staff was friendly and wanted to help but they didn't have any more rooms available.
Business response:
Dear Darrin,Thank you for your feedback. It’s concerning to hear about the issues you encountered, and we sincerely regret that your stay did not meet expectations. Safety and cleanliness are taken seriously, and your comments will be reviewed to ensure such concerns are addressed. It’s reassuring that the staff was helpful, and we appreciate your patience during your stay.Sincerely,Hotel Management
The room was filthy, beyond imagination. The floor was very dirty everywhere, tons of dirt in the living area and kitchen space. There were clean towels and the bed appeared to have clean sheets. The surfaces throughout the entire room were covered in a layer of film, even the mirror surfaces were horribly spotted. The tub appeared to have not been wiped down as there were dried bottle marks on the edge. The walls were dirty especially near the bed. I was so exhausted and sleep deprived I just didn't want to deal with anothe... read more
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
In this hotel they broke the window of my car trying to steal our belongings
Business response:
Dear Jennifer,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstay in the future.Sincerely,Hotel Management
In this hotel they broke the window of my car trying to steal our belongings
Business response:
Dear Jennifer,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
expedia was not accurate in the room description. we didn't fit. the bed was not accurate size either. sketchy area, unsafe.
Business response:
Dear Susana,Thank you for sharing your feedback. We are sorry to hear that the room did not meet your expectations and that the location did not provide the comfort you sought. We understand the importance of feeling safe and comfortable during your stay. Your concerns will be considered as we continue to improve our services. We hope to have the opportunity to provide a more suitable experience for you in the future.Sincerely,Hotel Management
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
Staff messy stirring up trouble amongst the Tennants
Business response:
Dear Daniel, We sincerely apologize for the negative experience you had with our team. This situation does not reflect the high standards we uphold, and we are taking steps to ensure a more professional and respectful environment for all our guests. We value your input and hope you will give us another chance to provide a more enjoyable stay. Sincerely,Hotel Management
The room smell very bad, do not have soap or shampoo y the bathroom The shower dirty with long black hair in walls and floor
Business response:
Dear Laura, We sincerely apologize for the discomfort you experienced during your stay. The issues you mentioned regarding cleanliness fall short of our usual standards. Soap and shampoo are available at the front desk upon request, and we regret that this was not clearly communicated. We are addressing your concerns with our team to improve future stays. We hope you will give us another chance to provide a more comfortable and enjoyable experience. Thank you for sharing your feedback with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,912 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.