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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tv didn’t work, it smelled like cigarettes, the tub had water in it when we got there and the toilet didn’t flush. We notified the front desk and nothing was done to accommodate us whatsoever. We left and stayed at a different hotel, couldn’t even make it one night.
Business response:
Dear Brooke,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the non-functional TV and plumbing concerns. It’s disappointing to hear that our response did not meet your expectations, and we understand how frustrating this must have been. We are committed to enhancing our service moving forward. Additionally, we will address the overall environment of our property, as we value providing fresh and clean surroundings for our guests. Your feedback is invalua... read more
It has a run-down vibe. Refrigerator does not cool, toilet runs, etc. I was taken back at how unequipped it felt upon arrival and did not know there were dish/utensils packages until I turned on the TV. The shampoo bottle left with the soap was used and mostly empty.
Business response:
Dear Kurt, Thank you for your feedback. We sincerely apologize for the maintenance issues you encountered during your stay, as we understand how they affected your experience. We also regret the miscommunication regarding the availability of dish and utensil packages and will work to ensure this information is clearly conveyed to all our guests in the future. Your insights are invaluable, and we are committed to addressing these matters promptly. We hope you will consider staying with us again, allowing us the opportunity to... read more
I don’t normally write reviews but for the love of god visit the room before you pay. Sadly this was the worst place I’ve ever stayed. And I’ve camped a lot in my car and the bush happily with dirt etc. But I actually cried I was so uncomfortable when I got to the room. Because I was too scared to go to my car to leave at night. People hanging around outside in the dark. And I’m certainly not precious, this was just on another level. The bed had no doona cover and there were stains and rips. I put towels down to sleep on top... read more
Business response:
Dear Leah, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely, Hotel Management
Room was clean and staff was very friendly. However, there was no coffee pot available for the room. There was no blanket available. The slogan is if you need anything just ask. thr answer is no but you can ask. When we went for breakfast in the morning there was no coffee available. And the selection was very limited. they did have oatmeal but no bowls to fix it in.
Business response:
Dear PatriciaThank you for your feedback! We are glad to hear you found your room clean and our staff friendly. We appreciate your comments regarding the coffee pot, blankets, and breakfast options, as we aim to meet our guests' needs. Your insights help us enhance our services, and we will work to address these concerns. We hope to welcome you back for a more satisfying experience!Sincerely,Hotel Management
Do NOT stay here! Nasty, completely NASTY carpet! Who the Heck has carpet these days in a public bedroom???!! Room smelled of cigarette smoke. Shelving broken. No ice bucket or cups, no coffee maker. Cleanest part was the bathroom and the refrigerator. No hot water in bathroom sink. When someone thinks "bed bugs" this would be the place! The nice girl at check-in is the BEST thing this motel has going for them! Super sweet young lady! I wish I had taken photos!!! We do NOT recommend this motel!!! We feel we wasted our hard-e... read more
Business response:
Dear Gabriel,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
You get what you pay for… The room smelled like cigarettes. We had a full size bed. There were stains on the bed box. There was no coffee or coffee maker in the room. We tried to get coffee two different times from the “free breakfast” and they kept saying 20 more minutes. The front desk staff was nice.
Business response:
Dear Tiffany, Thank you for reviewing our hotel. We sincerely apologize for the aspects of your stay that didn’t meet expectations, particularly regarding the room condition and the coffee. We understand how these details can affect the comfort of your stay, and we regret that they impacted your experience. Your feedback will be addressed with our team to ensure improvements in both our amenities and service. We appreciate your kind mention of our staff and would love the opportunity to provide a more enjoyable and seamless ... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.