This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look elsewhere Place smelt horrible like cigarettes and left window open the whole time and still stink after 3 days. Shower drain didn’t work and showered in standing water and shower was broken and sprayed water all over the tub and half pressure from showerhead. Also the shower faucet dripped
Business response:
Dear David, We apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the cleanliness and condition of your room. We will investigate these issues promptly and take appropriate action to ensure that such incidents do not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Management
The refrigerator had stuff all over it. What was the stuff? I have no idea. The room stunk of a disinfectant perfume that was thick. Cigarette butts were all over the staircase. I could not stay in the property and booked another room elsewhere. Loved the location close to TCU but the property needs attention and did not feel safe
Business response:
Dear Christine, Thank you for your valuable feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Our room was supposed to be a non smoking, and as we entered it smelled DISGUSTING. It smelled like cigarettes dunked in water. We immediately left, and asked for a refund. Needed to get my hair professionally washed because of the stench it left. Would not recommend.
Business response:
Dear Jennifer, Thank you for sharing your feedback with us. We greatly appreciate your input. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we sincerely regret falling short of your expectations. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience.Sincerely,Hotel Ma... read more
The toilet had black mold/ black sludge build up in it, the floors hadn’t been vacuumed, the fridge did not work
Business response:
Dear Katherine, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the cleanliness of the room and the malfunctioning fridge. Maintaining a high standard of cleanliness and fully functional amenities is essential, and we regret that your experience did not reflect this. Your feedback will be shared with our housekeeping and maintenance teams to ensure these matters are addressed immediately. We understand how disappointing this must have been and appreciate your... read more
The room was pretty bad. It wasn’t cleaned. The bathroom has used products and gunk on the counter, no toilet paper or shower curtain. The beds were okay but had stained sheets. Half the electrical plugs didn’t work, and the room smelled of cigarettes
Business response:
Dear Kevin, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the issues you encountered. Cleanliness and functionality are essential, and it is disappointing to hear that we did not meet these expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We regret the inconvenience caused and hope for the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Nope. Don’t do it. It’s as bad and worse than all the reviews.
Business response:
Dear Guest, Thank you for your candid feedback. We're sorry to hear that your experience did not meet expectations. It is disappointing to know we fell short in providing a pleasant stay. Your comments are important to us, and we are committed to making improvements based on guest feedback. We hope for another opportunity to provide a better experience in the future.Sincerely,Hotel Management.
Old and outdated, comparable to a cheap motel.
Business response:
Dear Pablo, We regret that your stay did not meet your expectations. We understand the importance of a comfortable and modern environment, and your feedback highlights areas that need attention. Please know that we are committed to improving our facilities to better serve our guests. We appreciate your input and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Very old and run down. Inside seemed clean, but outside was dirty. No soap, conditioner, or kitchen utensils.
Business response:
Dear Melissa, We regret to hear that your stay did not meet your expectations. The condition of the exterior and the lack of essential items like soap and kitchen utensils are concerning, and we will ensure these issues are addressed. While it's good to know the interior cleanliness met your standards, we apologize for the shortcomings you encountered. Your feedback will help us enhance the guest experience moving forward.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.