Extended Stay America - Fort Worth - Medical Center

Business response:

Dear Laura, We sincerely apologize for the discomfort you experienced during your stay. The issues you mentioned regarding cleanliness fall short of our usual standards. Soap and shampoo are available at the front desk upon request, and we regret that this was not clearly communicated. We are addressing your concerns with our team to improve future stays. We hope you will give us another chance to provide a more comfortable and enjoyable experience. Thank you for sharing your feedback with us.Sincerely,Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America Medical Center. We are very sorry that your stay with us was not to your satisfaction. We are committed to making youe stay with us as comfortable and pleasant as possible. We hope you come back to see us again. 

Business response:

Thank you for staying with us at Extended Stay America Medical Center. We are very sorry that your stay with us was not to your satisfaction. We are committed to making youe stay with us as comfortable and pleasant as possible. We hope you come back to see us again. 

Business response:

Thank you for staying with us at Extended Stay America Medical Center. We are very sorry that your stay with us was not to your satisfaction. We are committed to making youe stay with us as comfortable and pleasant as possible. We hope you come back to see us again. 

Business response:

Dear Misty, We are genuinely sorry to learn about the cleanliness and pest concerns during your stay. Please accept our sincerest apologies for the discomfort and inconvenience this caused. Cleanliness is a top priority, and we understand how important it is for our guests to feel comfortable in their rooms. We take your feedback seriously and will work closely with our team to ensure this issue is addressed promptly. Your comments are invaluable as we continually strive to improve our services. We would be grateful for the ... read more

Business response:

Thank you for staying with us at Extended Stay America Medical Center. We hope that you enjoy your stay with us. Please come back to see us again. 

Business response:

Dear Patricia,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness of the floors and the noise disturbances from neighboring guests. Please know that we take these matters seriously and will address the concerns regarding cleanliness and noise to ensure a more comfortable environment for future stays. We are committed to providing a positive experience for all guests and appreciate your understanding. We hope to welcome you back and giv... read more

Business response:

Dear Marwan,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the condition of your bathroom. Ensuring our guests have a comfortable and functional space is a priority, and it's clear we fell short in this instance. Your feedback has been shared with the appropriate team so that they can address this matter promptly. Please know that our front desk team is always around the clock to meet our guests' needs. We appreciate your understanding and hope to provide you with a... read more

Business response:

Dear John,Thank you for sharing your feedback. While we’re pleased to hear you found the accommodations clean, we regret that other aspects of your stay did not meet expectations. We apologize for the limited bathroom amenities and the absence of additional furnishings, which are essential to a comfortable experience. Your comments about the carpet and room setup have been noted, and we will address these concerns as part of our ongoing efforts to improve our facilities. We value your input and hope to provide you with a mor... read more