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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the shower had no high pressure no dryer or iron
Business response:
Dear Destiny, Thank you for your feedback. We sincerely apologize for the water pressure not meeting your expectations and appreciate your patience as we work on improvements. For future reference, each room is equipped with an iron and full-size ironing board, and essential amenities like hair dryers are available at the front desk upon request. Your input is invaluable to us, and we are committed to addressing your concerns. We hope you will consider staying with us again, allowing us the opportunity to provide you with a ... read more
It is not well maintained and the bathroom has no door.
Business response:
Dear Miguel, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations during your visit. Your comfort and satisfaction are our top priorities, and we regret that maintenance issues, particularly the lack of a bathroom door, affected your experience. We understand the importance of a well-maintained environment and are committed to addressing these concerns with our team to implement the necessary improvements. Your feedback is invaluable, and we truly appreciate you bringing this to ou... read more
No shower curtain and very very thin comforter on bed
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the lack of a shower curtain and the comfort of your bedding. We understand how these issues can impact your overall comfort, and we are sorry for any frustration this caused. Your insights help us identify areas for improvement, and we are committed to addressing these concerns to enhance our guests' experiences. We appreciate your understanding of the situation and invite yo... read more
The smoke smelll
Business response:
Dear Olivia, Thank you for your review. We sincerely apologize for the smoke smell you experienced during your stay. We understand how important a fresh environment is for your comfort. Please rest assured that your feedback is valuable, and we are taking steps to address this issue for our guests. We appreciate your understanding and hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Room smelled like old cigarettes!
Business response:
Dear Michelle, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the room's smell. We strive to provide a fresh and clean environment for all our guests, and your comments will help us address this issue more effectively. Please rest assured that we take such matters seriously and are committed to improving our standards. Your experience is important to us, and we appreciate your understanding. We hope to have the opportunity to serve you better ... read more
They never have clean towels, or sheets, the staff is great but the higher ups are not giving proper funding or assistance, they want to raise rates but rooms have missing appliances and there are no We Queen beds like it says online, only full size, very mis-leading, but the staff is amazing and the manager Rachel is very helpful in every way
Business response:
Dear Josh, Thank you for your detailed feedback. It's lovely that the staff, especially Rachel, provided excellent service during your stay. However, it's concerning to learn about the issues with linens, appliances, and room descriptions not meeting expectations. Your comments regarding funding and amenities will be shared with the appropriate teams to help improve guest experiences. We appreciate your patience and understanding as we work to address these concerns.Sincerely,Hotel Management
The property describes a kitchen but in reality had a two burner electric top, The staff were friendly. They had no possibility of helping us when the property didn't have pots pans extra room keys or towels! We had to purchase pans utensils cutlery plates .. ugh
Business response:
Dear Susan, Thank you for sharing your experience. We appreciate your kind words about the staff’s friendliness, but we regret that the kitchen amenities did not meet your expectations and that essential items were unavailable during your stay. Your feedback regarding the lack of utensils and supplies will be reviewed with our team to ensure we better equip our accommodations. We understand how frustrating this situation must have been and appreciate your understanding as we work to improve our services for future guests.Sin... read more
First thing we noticed in our room was the smell of cigarettes. It is a non-smoker room and now even our clothes smell like cigarette smoke. Also, there was a pile of rags by the door (don't know if they were clean or dirty, but one is to assume that they were dirty since they weren't folded or anything, just seem to have been thrown there). We were two adults using the room and we've asked many times for a second towel and we were told everytime that none were available... just get more towels ! (We know, by talking with ot... read more
Business response:
Dear Samuel, We apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the cleanliness and amenities in your room. We will investigate these issues promptly and take appropriate action to ensure that such incidents do not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.