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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you smoke !!!!! This is your room. Room 175. Giant ashtray.
Business response:
Dear Larry, Thank you for being our guest and sharing the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
I booked a room with a sofa bed but there was no sofa bed. I only had a coffee table
Business response:
Thank you for staying with us at Extended Stay America Medical Center. We hope that you enjoyed your stay with us. Please come back to see us again.
Front desk staff Andrea and Evette were friendly and helpful! Outside lighting is very dim. Room 225 was dirty, smelled of cigarette smoke, bath fan didn't work, no bath towels, and got bit by bed bugs! I showed them the bites. They moved into room 111; it was cleaner and smelled better. Manager not available; waiting to hear from Extended Stay America.
Business response:
Dear Debra, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Dimly lit property, strong cigarette smell, dirty floors, bathroom fan and light not working, and BEDBUGS. I was given a new room the 3rd / last night, but already had 18 bites. On the bright side, the two clerks Andrea and Evette were very friendly and helpful!
Business response:
Dear Debra,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
First off the property put me in a room that had strong odor of smoke..Then as soon as I get into the room I see a unrecognizable bug..due to no more vacancies I had to deal with it. Here it is a hour later I see a bug that's twice it's size and I notice this one..A ROACH!!..
Business response:
Dear Terence,Thank you for bringing your concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay, including the odor in your room and the unacceptable presence of pests. This is not reflective of the standards we strive to maintain, and we regret the discomfort it caused. Please know that we are addressing these issues urgently with our housekeeping and maintenance teams to ensure they are resolved and do not happen again. Your feedback is invaluable in helping us improve, and... read more
I booked a Non smoking room..the room smell like smoke it had cigarette burns all over the zinc in the restroom..the smell was stronger there..Toilet tank didn’t work properly took forever to refill after each use…and there was NO HOT WATER! Had to shower with cold water in a 40 degrees weather!!!
Business response:
Dear Blanca, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burns in the restroom. We regret disappointing you, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns.Sincerely,Hotel Management
I booked & paid for my two night stay on Oct. 2nd, 2024. The dates I paid & reserved were Nov. 15-17. I booked with this location because they offer 24 hour check in, which is perfect for me because I drove in from out of town. Their website offers you to select your arrival time or list that you're unsure of when you'd arrive; I listed unsure, as drive time is unpredictable. We arrived to the hotel at 3am on Nov. 16th, after driving several hours, only to find out my room had been given away and I was marked as "no show". T... read more
Business response:
Dear Genniver,We deeply regret the frustration and inconvenience you experienced during your recent trip. Your situation is truly disheartening, and we sincerely apologize for the stress it caused, especially after a long journey and during such a busy event weekend. While we strive to provide clear communication and uphold our policies, it’s clear we fell short here. Your feedback highlights areas we need to improve, particularly around late check-ins and ensuring guests are adequately informed. Please know we are actively ... read more
Cold showers There was no hot water in the shower the entire time. I’ve had better showers at parks
Business response:
Thank you for your feedback. We apologize the issues you were having. We are committed to make your stay as comfortable and pleasant . We hope that you will come back to see us gain.
Room smelled like cigarette smoke. Bathroom was not clean. Tv was broken. Telephone was not wired, just sitting on nightstand. One pillow. Checked out immediately. But, cheap and a convenient location to Tcu and shopping.
Business response:
Dear Chris, Thank you for taking the time to share your concerns. We are genuinely sorry for the challenges you encountered during your visit. Providing a clean, comfortable, and well-maintained environment is our priority, and it is disappointing to know we fell short in your experience. We are addressing your concerns with our team to ensure improvements are made. While we understand your frustration, we hope you will give us another opportunity to deliver a better stay. Your input helps us grow, and we are committed to pr... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.