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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not even get a room here and yall charged me and still will not give my money back
Business response:
Dear Aubree, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The staff was fantastic- very friendly and responsive! However, while this hotel was affordable and in a great location near shopping, dining, TCU and the zoo, we were very disappointed in the 2 rooms we rented for TCU graduation weekend. The rooms smelled horribly of cleaning solution, and later smelled of urine (after the cleaning product smell went away). The overwhelming smell of marijuana up & down the hallways was also awful, especially since the facility is supposed to be non-smoking. Our bathrooms had no hand soap, n... read more
Business response:
Dear Ellen, We are delighted that you found our staff fantastic, friendly, and responsive. However, we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the cleanliness and odor issues in the rooms is concerning, and we understand how this impacted your stay negatively. We take cleanliness and guest comfort very seriously, and we will address these issues with our housekeeping team to ensure that such incidents do not occur in the future. Additionally, we apologize for the... read more
Room was not what was reserved. Reserved on-line queen bed and sofa pull-out. Room did not even have room for a sofa, so only one bed was in room. Lamp bulb was out, food particles (noodles) were in kitchen sink, debris on floor and bathtub/bathroom sink looked dirty (visible dark brown particles/debris).
Business response:
Dear Patrick, We apologize for the discrepancy between your reserved room and what was provided. It is disheartening to hear about the cleanliness issues you encountered. We take such matters seriously and have shared your feedback with our housekeeping team for immediate improvement. Please accept our sincere apologies for any inconvenience caused. We understand the importance of a comfortable and clean stay. Your feedback helps us serve our guests better, and we are committed to ensuring a more seamless experience. We hope... read more
DONT STAY HERE! BLOOD ON THE WALLS! We did a late check in and we only dropped off our stuff so we could get to the gymnastics event we came for. When we got to the room at 11pm the room smelled like smoke even though there are no smoking signs everywhere. There was blood stains on the floor and wall in the bayhroom. I went to put our drinks in the fridge and the whole shelf fell out on my foot. We still slept there the first night and woke up to people outside the room yelling. My daughter was scared to be there and it was ... read more
Business response:
Dear Matthew, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our f... read more
This place needs to be closed down. It should never be on any site suggestion either. Beyond disturbing as the manager kept assigning other guests rooms with people in them. We waited at check in for TWO hours and never got a room. This was at midnight. We ended up canceling the hotel after the two hours.
Business response:
Dear Allison, We are sorry for the distressing experience you encountered during your attempted stay. Your feedback regarding the mismanagement of room assignments is concerning, and we sincerely regret the inconvenience it caused. Rest assured, we are addressing this matter internally to prevent such occurrences in the future. We understand your frustration and regret that we could not accommodate you promptly. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in us on a future... read more
Hands down the worst Extended Stay property I've ever stayed in! They actually gave me a room that they didn't even clean yet: floors were sticky, left over food in the refrigerator, left over trash in the garbage can, toilet not flushed from previous usage, and left over clothing from the previous guest. There was also no remote control in the room and the TV only kind of worked. Front desk would not take responsibility and made excuses for everything. They tried to tell me that the floors were sticky since they just cleane... read more
Business response:
Dear Michael, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback, and we address these issues with our team. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Thank you again for your valuable c... read more
Dirty property, shady characters around and poorly numbered rooms (not easy to see from the car and odd pattern for even odd rooms) staff was slow with check in and not helpful on room location
Business response:
Dear Jason, Thank you for the review. We apologize for the inconvenience you experienced during your stay. Your feedback regarding cleanliness, room numbering, and staff assistance is crucial, and we'll address these issues promptly to enhance the guest experience. We're committed to ensuring a safe and comfortable environment for all our guests and appreciate your valuable feedback. We hope to serve you better in the future.Sincerely,Hotel Management
Got there and was told my room would take about 40 minutes to clean, 5 minutes later they told me it was ready. Went in and the “non-smoking” property REEKED of cigarettes and there was piss and pubes all over the toilet seat and under the lid. Let the desk lady know we needed another room because that was unacceptable, they showed us to our second room which smelled like cigarettes again and like someone literally just ate in there and it was probably true since there was a plastic bag they put your food in laying very obvi... read more
Business response:
Dear Cody, Thank you for choosing us and sharing your review. We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is deeply concerning and does not reflect the standards we strive to uphold. We understand the importance of a clean and odor-free environment for our guests, and we regret that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address these issues with our team to ensure such incidents are not repeated. Regarding... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.