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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This Extended Stay America is NOT like any of the others I have stayed at. There seems to be no regard for rules (guests smoking right outside their door or on the walkways when the signs say smoking must be done at least 100 feet from doors or windows), the smoke detector was not installed and we later found an old detector on a shelf near the kitchenette, the room was NOT what I reserved & the front desk had no intention of making it right until two days later when they moved me to a room with a double that reeked of smoke... read more
Business response:
Dear Carolee, We are genuinely sorry that your stay did not reflect the standard we strive to maintain. It is disappointing that your accommodations were not as expected and that certain amenities were unavailable. We also regret any lapses in policy enforcement and the inconvenience caused during your visit. Please be assured that your concerns have been shared with our team for review as we work to enhance the guest experience. Your input is invaluable, and we hope to restore your confidence in our services during your nex... read more
This property was unsafe, and our room smelled like cigarettes and musty mold. It was cheap in price but i woke up with a headache and there was a trash bag over the smoke alarm. The staff was friendly and wanted to help but they didn't have any more rooms available.
Business response:
Dear Darrin,Thank you for your feedback. It’s concerning to hear about the issues you encountered, and we sincerely regret that your stay did not meet expectations. Safety and cleanliness are taken seriously, and your comments will be reviewed to ensure such concerns are addressed. It’s reassuring that the staff was helpful, and we appreciate your patience during your stay.Sincerely,Hotel Management
The room was filthy, beyond imagination. The floor was very dirty everywhere, tons of dirt in the living area and kitchen space. There were clean towels and the bed appeared to have clean sheets. The surfaces throughout the entire room were covered in a layer of film, even the mirror surfaces were horribly spotted. The tub appeared to have not been wiped down as there were dried bottle marks on the edge. The walls were dirty especially near the bed. I was so exhausted and sleep deprived I just didn't want to deal with anothe... read more
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
In this hotel they broke the window of my car trying to steal our belongings
Business response:
Dear Jennifer,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstay in the future.Sincerely,Hotel Management
In this hotel they broke the window of my car trying to steal our belongings
Business response:
Dear Jennifer,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
expedia was not accurate in the room description. we didn't fit. the bed was not accurate size either. sketchy area, unsafe.
Business response:
Dear Susana,Thank you for sharing your feedback. We are sorry to hear that the room did not meet your expectations and that the location did not provide the comfort you sought. We understand the importance of feeling safe and comfortable during your stay. Your concerns will be considered as we continue to improve our services. We hope to have the opportunity to provide a more suitable experience for you in the future.Sincerely,Hotel Management
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
Business response:
Thank you for staying with us at Exytended Stay America Medical Center. I'm sorry that you had an unpleasant experience with us. I will share this information with our staff and your feedback to us was taken very seriously. We are committed to a clean and comfortable rooms and a safe environment for our guests. I hope you can come back to see us again.
Staff messy stirring up trouble amongst the Tennants
Business response:
Dear Daniel, We sincerely apologize for the negative experience you had with our team. This situation does not reflect the high standards we uphold, and we are taking steps to ensure a more professional and respectful environment for all our guests. We value your input and hope you will give us another chance to provide a more enjoyable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.