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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. There was a used wash cloth hanging in the shower when we arrived. There was also long black strands of hair hanging on the shower wall. There was only 1 towel available even though our reservation said 2 people were staying. Refrigerator wasnt plugged in so it wasnt cold. Pillows were terribly thin and only 2 total pillows.
Business response:
Dear Brandon, Thank you for your feedback. We regret that your room did not meet our standards upon your arrival. The issues with cleanliness and the amenities are certainly concerning, and we will address these matters with our team. We understand how important a comfortable stay is and are sorry we fell short in this instance. Your comments will help us improve. Safe travels.Sincerely,Hotel Management
Ppl screaming and running down the hallway at 1am. 1 medium size available towel thats supposed to be used for floor. Tub wouldnt drain. Its unfortunate cause place has decent appearance, just not upkept.
Business response:
Dear Dustin, Thank you for bringing these concerns to our attention. We sincerely apologize for the disturbances you experienced during your stay and the issues with the towel and tub. It's disappointing that these matters affected your overall impression, especially since the property’s appearance initially met your expectations. Your feedback is essential, and we will address these concerns to enhance the guest experience. Safe travels.Sincerely,Hotel Management
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It was a nasty experience. The online photo was ve It was a nasty experience. The online photo was very deceptive. In fact, I wanted to check out after the first night but on getting to the count at about 11:45 AM, I was told that I have barely missed the check out and hence was charged. I still left the however though charged. I never thought we have such hotels in the U.S.
Business response:
Dear BENJAMIN, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
VERY DIRTY ROOM!!
Business response:
Dear Brittany, We regret to learn about the cleanliness issues you encountered during your recent visit. Upholding high standards of hygiene is a priority for us, and it is disappointing to hear that we fell short in this instance. Your feedback is invaluable and has been shared with our housekeeping team to ensure immediate improvements. We apologize for any inconvenience this may have caused and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Beware Room was ok. Shower wouldnt work. Knob to lift for the shower wouldnt lift. Tub wouldnt drain. Used it to sleep a few hours and got up and left in the morning. Room was spotless when we left. They put a $50 hold on my card for incidentals which a lot of places do. But after i checked out, they charged the $50 (no longer pending). We dont smoke, we checked out before the time limit. I called them to see why. They couldnt tell me. Kept transferring me then they hung up on me. I called.my bank to dispute it. She called t... read more
Business response:
Dear Claudia, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No recomiendo este lugar, para empezar llegamos con dos habitaciones reservadas con dos camas c/u. Llegamos una habitación estaba bien. Pero la otra tenía un fuerte olor a cigarro, el personal nos ma cambio y la segunda que nos dieron parecía de terror, en cuánto la abrimos un mueble roto, la cama separada de la pared, la alfombra separada, nos volvieron a cambiar de habitación pero ahora en lugar de una con dos camas nos dieron dos habitaciones sencillas (separaron a mi familia) una de la sencilla que nos dieron igual con f... read more
Business response:
Dear Miguel Rodrigo, We deeply regret the issues you encountered during your stay. Ensuring a comfortable and pleasant experience for our guests is our top priority, and we apologize for falling short. We will address the cleanliness and maintenance concerns with our team to prevent future occurrences. Your feedback is invaluable, and we are committed to making improvements. We appreciate your patience and understanding during this challenging situation and hope to have the opportunity to serve you better in the future.Since... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,766 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.