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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Service I asked the staff to give me room service since I’ve been here over a week. Evette told me, since i booked through hotel.com i get what i paid for: i told her i already pulled the sheets off the bed and the towels. All they would have to do is change my sheets and give me new towels. I was gone for a whole day: and i came back to dirty towels still on my bathroom floor: my trash never got pulled still full: the sheets they put on my bed was the same sheets that i pulled off the bed. The audacity of the staff her... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations and sincerely apologize for any misunderstanding regarding housekeeping services. As an extended-stay property, housekeeping is provided on a weekly basis, with additional service available upon request for a fee. However, fresh linens and towels are always available at the front desk. We understand the importance of a clean and comfortable environment, especially when traveling with children, and we are disappointed to hear that you felt unsupported. Your ... read more
I like the area it's in, but some of the staff is rude and they have amenities online that they don't even have like kitchen accessories to cook and the rooms smell of smoke even tho it's supposedly a non- smoking room! Priced way to high for what u get...
Business response:
Dear Shayla, We’re glad you enjoyed the area, but we apologize for the issues you encountered during your stay. We strive to provide exceptional service and amenities, and we are sorry that some of our staff did not meet your expectations. We will be addressing this internally to ensure our team is more welcoming and professional in the future. Regarding the kitchen accessories and room conditions, we apologize for any discrepancies between what was listed online and what was available. We take our non-smoking policy very se... read more
Bad Dead bugs on mattress, dirty,front desk was very nice and helpful
Business response:
Dear Kristy, Thank you for sharing your experience. We regret your cleanliness concerns, as this does not reflect our standards for a comfortable stay. Please know that we are addressing this with our housekeeping team. On a positive note, we are glad to hear that our front desk team provided helpful service. Your feedback is invaluable, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management
Room was run down, smelled bad and was not clean.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely regret that your experience did not meet our expectations and the standard we aim to provide. Providing a clean and comfortable environment is our priority, and we apologize for any shortcomings during your stay. Your concerns will be addressed with our team to ensure improvements. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
MY BED WAS NOT FULLY MADE THE FRONT DESK LADY WAS NOT POLITE. I TRIED GETTING BED SHEETS AND TOWELSS BUT NOTHING.
Business response:
Dear Maria, We sincerely apologize for the challenges you faced during your stay. It’s disappointing to hear that your accommodations were not adequately prepared and that our team did not provide the level of service we aim for. We understand the importance of timely assistance and are sorry that your request for linens and towels was not fulfilled. Your feedback is important to us, and we will work with our staff to ensure these issues are addressed. We value your input and hope to have the chance to provide you with a mor... read more
Check in was available starting by at 3pm. We arrived a little before 4pm and no rooms were ready. There were 2 others in front of us waiting for rooms to be cleaned as well. The gentleman at the front desk was very nice and apologetic though. Our room was in building 2 and when we pulled up, there were belongings stacked over in one of the parking spots.
Business response:
Dear Tracy, Thank you for choosing Extended Stay America and for taking the time to share your experience. We're pleased that our front desk team made a positive impression. We sincerely apologize for the delay with room availability and any inconvenience with the parking area. Your feedback is important as we continually strive to enhance our services. We look forward to welcoming you back for an even more seamless stay.Sincerely,Hotel Management
The service is not too friendly . The cleaniness not so great got to my room and the bed was not made...
Business response:
Dear Guest, Thank you for being our guest. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Read before you book. Andrea the staff is not customer service friendly, she has been the only staff here that has given me issues regarding my keys. I kept having to get my keys fix. Just an inconvenience. Then when i asked for towel. She did not want to provide me towels. Told me there was no clean towels on the property which i fine very insane. After that. She called a housekeeper to come “check” me very unprofessional. I had to scream in order to get some towels. Overall. The staff here is horrible. Nothing works correc... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced, especially with one of the staff handling your key issues and towel requests. This is not the level of service we expect from our team, and we understand how frustrating it must have been for you. We take your concerns seriously and will address this matter directly with the concerned team members to ensure that our staff responds to all guest needs with the utmost respect and professionalism. Further, we are very worried about the issues you mentioned regardin... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.