This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Ghetto Not at all what I expected. Absolutely no amenities. Front desk people were unfriendly and one didnt speak English and just pointed at the phone numbers. Never could get connected to the wifi, they spelled my name wrong inthe system. A 25 minute call to the tech, in another state didn't help because she could never get the desk staff to answer the phone!
Business response:
Dear Margaret,Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during your stay, especially with the service and Wi-Fi connectivity. Your feedback highlights areas in need of improvement, and we take it seriously. We understand how frustrating miscommunication can be, and we regret the inconvenience caused. Rest assured, steps will be taken to address these issues and ensure a more positive experience in the future. Your patience is appreciated, and we hope for another opportun... read more
Mal servicio, cada wue salia me tenian wue programar la llave de nuevo, en la tarde se desaparecia la empleada del front desk y batalle para entrar a mi cuarto, esta publicado como desayuno incluido pero solo sirven cafe. No todo es malo de esta propiedad, la cama muy comoda, agua caliente y esta muy cerca del centro.
Business response:
Dear Carlos,Thank you for sharing your experience. It's concerning to hear about the key card issues and difficulty reaching staff in the afternoon. We aim to provide a seamless and accommodating stay, and your feedback will be reviewed to ensure improvements. While it's good to know you found the bed comfortable and the location convenient, the breakfast expectations are noted. Ensuring clarity in offerings is important, and your input will help refine communication. Your patience is truly appreciated, and efforts will be m... read more
Check in time 3pm No room ready until 5:15pm. Shower did not work. Staff attitude was take it or leave it.
Business response:
Dear Melody,Thank you for taking the time to provide your feedback. We sincerely apologize for the delay at check-in and the issues with the shower in your room. We understand how frustrating it must have been to experience this inconvenience. Additionally, we regret that our staff’s attitude did not meet the level of service we aim to provide. Please know that your comments have been shared with our team, and we are committed to making improvements. We truly hope you will give us another chance to provide you with a better ... read more
You need to go over the rules with extended stay. They said a reservation is not a reservation. That they don’t hold rooms that I purchased. Where I am from when you pay a room for a specific date means that I will have a room waiting for me. Called Expedia and didn’t solve a place to stay. I had to do call a hotel and away from the event and city I was attending. Worse experience ever!!
Business response:
Dear Sarah, We truly apologize for the frustration and inconvenience you experienced. We understand the importance of a confirmed reservation, and we regret that we could not provide you with the room you expected. We acknowledge the confusion and deeply regret this impact on your plans. Your experience has highlighted areas where we need to improve, and we are committed to reviewing our procedures to prevent such situations in the future. We hope you will consider giving us another opportunity to offer you a more seamless a... read more
Our room smelled horribly of smoke. Odd considering is was a non smoking room. Did not stay on the property.
Business response:
Dear Max, Please accept our sincerest apologies for the disruption caused by the smoke. While smoking is permitted in designated areas, it should never affect our non-smoking guests, and we deeply regret that this experience occurred. Your feedback will be shared with our team to prevent such situations. Thank you for bringing this to our attention, and we hope to welcome you back soon for a much more pleasant stay.Sincerely,Hotel Management
Non service This stay was related to a medical procedure which I couldn’t drive home from. My appointment was at 3:00 which was a ninety minute drive from home. I received a call from the hotel at 9:11 AM that they had overbooked and was canceling my reservation. So I was left with very little time to find another solution. I won’t use or recommend this hotel ever. 😡
Business response:
Dear Frank, We are truly sorry for the inconvenience you faced regarding the cancellation of your reservation, especially given the circumstances surrounding your medical procedure. We understand how stressful this must have been, and we deeply regret that you were left with limited time to make alternative arrangements. Your feedback is important, and we will ensure this situation is reviewed to prevent similar occurrences in the future. We sincerely hope you’ll consider giving us another opportunity to provide the service ... read more
I slept only three hours in the whole night and I left in the morning with a headache , the smoke smell it comes out of the bed. While I’m trying to sleep every time I moved I feel that smoke smell it comes out of the bed , I believe this room it used to be a smoker room and they change it for nonsmoking, but they don’t change the bed.
Business response:
Dear Jehad, We sincerely regret any discomfort you encountered during your visit. Providing a fresh and clean environment is one of our main objectives, and we apologize this was not your experience. While we make every effort to maintain a smoke-free atmosphere in our non-smoking rooms, we will address this with our housekeeping team to prevent such oversights in the future. Your feedback is invaluable to us as we continuously work to enhance the guest experience. We hope you consider this an isolated instance and allow us ... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.