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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
SHowed up at 9:30pm the day of arrival and was told no rooms available. Staff showed a screen that showed all rooms were not clean. They sent me packing. No call, no email, no options.
Business response:
Dear Guest,We strive to create an exceptional, memorable stay for each guest, so please accept our apologies for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance t... read more
We have stayed here many times, this time at check in rooms were not ready, then the 1st room assigned That was supposed to be non-smoking spunk so bad you couldn't even stay inside of it. They tried to give us another room only to find out it wasn't ready either. I was told by the desk clerk refund would be arranged Monday a week later after talking to the clerk and the manager I still do not have my refund
Business response:
Dear Guest, We are truly sorry for the inconvenience you encountered during your recent stay, especially knowing you have stayed with us on previous occasions. The delay in room readiness and the condition of the accommodations are not reflective of our standards. We also regret the delay in your refund and understand your frustration. Please know that your concerns have been taken seriously and shared with our team for review. We are committed to reviewing this matter and working toward a resolution that meets your expectat... read more
Disappointed The stay was not great. There were spiderwebs underneath the bed and the room was dirty. The lobby didn’t have breakfast in the morning.
Business response:
Dear Guest, We regret that your experience did not align with the standards we strive to uphold. Please accept our sincere apologies for the cleanliness oversights you encountered. Providing a well-maintained and comfortable environment is a priority, and your feedback will be shared with our team to ensure such lapses are not repeated. We have also noted your concern regarding our complimentary grab-and-go breakfast and will review this internally to ensure fulfilling mornings for our guests moving forward. We genuinely val... read more
When we checked in a lady with three large dogs was in the lobby. One of the animals had relieved itself by the door. The room we were given had not been cleaned properly. Trash receptacles by the stairs were overflowing and were not emptied for a couple of days. A strange smell was in the parking area. I know what it was. Not a place for your family peeps. Extremely old and outdated.
Business response:
Dear Guest, Our main goal is to offer an exceptional stay for our guests with clean, comfortable accommodations and friendly staff. However, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are grateful for your feedback, as it allows us to improve and grow continually.We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Check in was pretty smooth but that was about it , the front desk staff was helpful and friendly except later at night really hard to find someone and your room key doesn’t work . Stayed here from March 20-24 and every day I had to go to front desk to get my key to work. You only get two flat pillows per bed , and asking for more they have none ….. no amenities either …. Except used ones …. Toilet paper you get one roll so use it wisely…… there’s a kitchen in the room but no big trashcan…… from the moment you walk in you sme... read more
Business response:
Dear Guest, We appreciate you sharing your concerns and regret that your experience did not meet expectations. While we are glad check-in went smoothly and our staff was welcoming, we understand the frustration caused by key card issues, limited amenities, and maintenance challenges. Guest comfort and cleanliness are top priorities, and your feedback highlights areas for improvement. We take comments of disturbances seriously and will review them internally. Our breakfast is designed for convenience, though we understand it ... read more
The Staff was amazing. However, the rooms are rundown and need to be renovated
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased that our team provided exceptional service during your stay. We sincerely apologize that the condition of the rooms did not meet your expectations. Guest comfort is paramount, and your observations regarding the need for an update have been shared with our team. We value your insights and are committed to improving our facilities. We hope you will consider giving us another opportunity to provide you with an enhanced experience.Sincerely,Hotel Management
Worst Ever Motel Experience They did not fulfill my reservation of a downstairs room. They tried to assign us to one but it did not have a door lock, bed linens were soiled, black mold on side of mattress and one tiny pillow. They then put us in an upstairs room. It is difficult for me to climb stairs. At least it appeared clean. We had to go purchase pillows and a blanket because all we had were 2 tiny pillows and a sheet. Ugh! I tried to call front desk numerous times. NEVER an answer on 4 different days. We had to stay be... read more
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the difficulties you experienced during your stay. It is disheartening to learn that your reservation was not honored and that you encountered issues with room assignment, bedding quality, and communication. We deeply regret the inconvenience, especially given your accessibility needs. Your feedback is being escalated for further review as we strive to improve our services and guest support. We value your input and would appreciate the opportunity to... read more
We did not even stay because it was dirty and unsafe.
Business response:
Dear Guest, We sincerely regret that you could not stay due to cleanliness and safety concerns. We understand the importance of feeling secure and comfortable during your visit, and we apologize for not meeting your expectations in these areas. Please know that your feedback is taken seriously and will be shared with our team to address the issues you mentioned. We are committed to maintaining a safe and clean environment for all our guests and hope you will consider giving us another opportunity to provide a more pleasant e... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,912 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.